Help Center answers

What if I can't resolve my dispute?

If you and your buyer or seller aren’t able to resolve a dispute, you can escalate the dispute to a PayPal claim. By escalating to a claim, you’re asking PayPal to investigate the claim and decide the outcome.

Here’s how:

  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Locate your case then click View in the action column.
  4. Select End communication and escalate, and click Continue.
  5. Complete the form.
  6. Click Escalate to a Claim.

You can escalate to a claim any time within 20 calendar days of the date the dispute was opened. A dispute will automatically close if it isn’t escalated to a claim within 20 days. Closed disputes cannot be reopened or escalated to a claim.

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