Help Center answers
How can I resolve a claim filed against me?
After a dispute has been escalated to a claim and is being reviewed by PayPal, we will help you resolve it by presenting you with some options.
To resolve a PayPal claim, follow these steps:
- Log in to your PayPal account.
- Click Resolution Center at the top of the page.
- Select Open Cases from the drop-down menu.
- Go to the transaction in question, and click Resolve in the Action column.
- Select one of the resolution options listed.
- Click Continue and follow the instructions.