Help Center answers

What if I use the Issue Refund link, but I don't have the total amount available in my PayPal balance?

When you send a refund using the Issue Refund link, we deduct the total amount of your refund from your PayPal balance.

If your PayPal balance does not cover the refund:

  • If you have a confirmed U.S. bank account, we'll withdraw the amount of the refund from your bank account.
  • If you don't have a confirmed U.S. bank account, you won't be able to issue the refund until you add money to your PayPal balance.

The status of a refund that's issued from your bank account is "Pending" unitl the funds clear. Depending on the bank, it can take 3 to 5 business days for funds to clear.
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