Help Center answers

Why did the withdrawal to my credit card fail?

Most of the time, withdrawals fail because the information you entered when you added your credit card to your PayPal account doesn’t match the information your card issuer has about you.


For example, the name on your PayPal account must match the name on your credit card statement. If your name is James Patrick Smith, but the name on your credit card statement is “J P Smith,” you would need to use “J P” as your first name when you add your credit card. This is important because we use the name on your PayPal account when we send transfer requests.


You can help prevent failed future withdrawals by making sure your credit card information is correct. An easy way to do this is to remove your credit card and add it again.


If it has been more than 14 business days since you requested your withdrawal, we can help you track it.


To cover the costs of returned withdrawals, we charge a fee for returned transfers. Click Fees at the bottom of any PayPal page to learn about return fees.

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