Help Center answers

What are some reasons why my payment would be held?

In deciding whether to apply payment holds, PayPal reviews many factors including:

  • Account tenure
  • Transaction activity
  • Business type
  • Past customer disputes
  • Overall customer satisfaction

Holds are typically placed on:

  • New sellers or sellers who have limited selling activity - until they build up a history of successful transactions
  • Merchants selling in higher-risk categories like electronics or tickets, where we see higher levels of chargebacks and disputes
  • Sellers who have performance issues, or a high rate of buyer dissatisfaction or disputes

 

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