Help Center answers

How do I report potential fraud to PayPal?

It's extremely important to report any suspected instances of fraud. Not only will this protect you, it will also help make the web a safer place to do business.

Here are some types of fraudulent activity. Please follow the steps we've included below to report them:

  • Unauthorized activity on your PayPal account.
  • Fake PayPal emails or spoof websites.
  • Items you didn't receive or a potential fraudulent seller.

Unauthorized activity on your PayPal account

If you notice unauthorized account activity, report it to us immediately through the Resolution Center:

  1. Log in to your PayPal account.
  2. Click Resolution Center near the top of the page.
  3. Click Dispute a Transaction.
  4. Select Unauthorized transaction and click Continue.
  5. Follow the steps to report the transaction.

* Remember, you’re 100% protected against unauthorized transactions sent from your account.


Fake PayPal emails or spoof websites

If you received what looks like a fake PayPal email, or you've come across a spoof PayPal website, please report it to us by forwarding the original email or URL to spoof@paypal.com.

Items not received or a potential fraudulent seller

If you sent a payment but haven't received what you paid for, or believe the seller to be fraudulent, you should visit our Resolution Center. We've developed several programs to help protect you, and opening a dispute is the first step to help get your problem resolved. Here's how:

  1. Log in to your PayPal account.
  2. Click Resolution Center near the top of the page.
  3. Click Dispute a Transaction.
  4. Select either Item dispute or Unauthorized transaction, depending on the nature of your dispute.
  5. Follow the directions.

 

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