Shipping to a Buyer’s Confirmed Address


An address is confirmed if the buyer’s credit card billing address matches his or her shipping address. In some instances, PayPal can also confirm an address by examining the buyer’s PayPal account history.

The Purpose of a Confirmed Address
Although the vast majority of unconfirmed addresses are not fraudulent, PayPal offers confirmed addresses as an additional layer of fraud protection. Confirmed addresses help guard against stolen credit cards and identity theft and decrease your chances of receiving a chargeback. However, it is important to note that you can still receive a chargeback for reasons unrelated to fraud.

Shipping to an Unconfirmed Address
Most unconfirmed addresses are not fraudulent and sellers don’t usually experience problems shipping to them. When you do ship to an unconfirmed address, PayPal encourages you to be alert to your buyer and minimize risk by following our Protection Tips for Sellers.

How a Buyer Can Confirm an Address
Inform your buyer on how to confirm his or her address, by communicating the following options:
  1. Add a credit card to your PayPal account. PayPal will confirm the credit card billing address (i.e., the address where you receive your credit card statement).
  2. Apply for PayPal Smart Connect. If you’re approved, the address on your application will be a Confirmed Address.
  3. Alternate address confirmation. This process takes several days and is only available for U.S. accounts. To learn more, log in to your PayPal account and visit the Alternate Address Confirmation page.