How can I protect myself from PayPal fraud or scams?

How can I protect myself from PayPal fraud or scams?
PayPal is dedicated to fighting fraud and scams. You can help protect your account against PayPal scams by being cautious in giving out your own personal information such as first name, last name, business name, email address, password, financial information (credit card, bank account number, PIN), social security number, and driver's license number.

Tips to stay safe from PayPal fraud or scams:
  • Log in safely: To log in to your PayPal account or access the PayPal website, open a new web browser (e.g., Internet Explorer or Firefox or Chrome) and type in the following:

  • Check the email greeting: Emails from PayPal will always address you by your first and last name or the business name associated with your PayPal account. A PayPal scam email may include the salutation "Dear PayPal User" or "Dear PayPal Member"

  • Look out for attachments: PayPal emails will never ask you to download an attachment or a software program. An attachment found in a PayPal scam email will often contain a virus that can harm your computer or compromise your PayPal account

  • Never give out personal information: If we require information from you, we will notify you in an email and request that you enter the information only after you have safely and securely logged in to your PayPal account.

    Often, PayPal scams will request details such as your full name, account password, credit card number, bank account, PIN number, Social Security Number, or mother's maiden name.

To learn more about protecting your PayPal account and spotting PayPal fraud or scams, please review our Security Tips.

If you believe that someone may be using your account without your permission, please contact us immediately.

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