PayPal Complaint Code of Practice
At PayPal, we aim to provide you with the highest possible standard of Customer Service. If you feel that the level of service you received was unsatisfactory, please let us know so that we'll have the opportunity to set it right.
How can I make a complaint:
If you require assistance with creating a dispute or claim against a seller, we recommend that you contact our
or visit the
. If you're having difficulties logging into your account or can't
recover your password
please call us so we can assist you. We will be able to reset your password over the phone.
Formal complaints against PayPal can be submitted by clicking
What we'll do and when:
We'll do our best to provide you with an answer or resolution to your complaint within
4 weeks. This timeframe may be extended to 8 weeks to accommodate our investigation. If we need to extend this timeframe, we'll notify you after 4 weeks and outline the investigation to date. Cancel Continue
Product or Service your complaint is about:
Please select one Open a claim for item not received/not as described Managing my profile and transactions Complaint about the decision on my dispute Poor customer service received Limitation on my account PayPal Policy / Product Feature Complaint about a transaction Please tell us what your complaint is about: 2500 characters remaining What do you want PayPal to do, to put it right for you? 2500 characters remaining
Finally, please read and sign this declaration
"To the best of my knowledge, the information I have provided above is accurate.
(Please type your first and last name as they appear on your account)
"Customer Service" is PayPal's customer support which can be accessed online through the PayPal Help Centre at any time, via email or by calling the Customer Service number located on the PayPal website(s). "PayPal", "we", "us" or "our" means PayPal (Europe) S.à r.l et Cie, S.C.A. with registered head office at 22-24 Boulevard Royal L-2449, Luxembourg and includes its successors and any person to whom it has assigned it rights under this Agreement. "User", "you" or "your" means you and any other person or entity entering into this Agreement with us or using the Service. "Complaint" is any oral or written expression of dissatisfaction, whether justified or not, from, or on behalf of, a person about the provision of, or failure to provide service, which alleges that the complainant has suffered (or may suffer) financial loss, material distress or material inconvenience. Cancel Send