Buyer Protection.

We’re looking out for you if something goes wrong, like getting two different coloured shoes. If your eligible PayPal purchase doesn’t go as planned, we’ll help you make it right with Buyer Protection. Create a PayPal account and start protecting your purchases.

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1

Find what you’d like to buy and pay with PayPal.

2

Check for an estimated delivery date and wait for your item to arrive.

3

If it doesn’t arrive or is significantly different to how the seller described it, file a dispute.

Shop with confidence.

If your order is significantly different to the seller’s description or doesn’t arrive, you have 180 days to file a dispute. It could be that the event you bought a ticket for was cancelled, you didn’t receive everything you bought, or the item was defective, damaged or counterfeit. We can protect you for the full purchase price plus shipping costs, up to $20,000 per item.

To help protect your purchase, make sure you:

  • Pay with PayPal
  • Pay in one single payment
  • Keep your account in good standing (so don’t dispute everything!)

See full details

Buyer Protection takes care of your…

Online purchases

In case your item doesn’t match its description, is defective, or doesn’t turn up at all.

Custom-made goods

In case the item you agreed upon goes missing in the mail.

Intangibles

In case an event is cancelled, your hotel’s double-booked, or your download doesn’t download.

But not your…

Purchases of real estate, motorised vehicles, industrial machinery, or anything you buy in person.

“If something doesn’t arrive, or arrives and isn’t what I bought, I’m eligible for my money back.”

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We’re here to help.

If something does go wrong with an eligible purchase, simply file a dispute within 180 days. To do so, log in to your PayPal account and find the transaction in question in your Activity. Click on the transaction then Contact the seller, and follow the prompts. We’ll open up the lines of communication between you and the seller so you can decide together how to resolve the problem. If you can’t agree, escalate the dispute to a claim and we’ll determine an outcome for you. You must escalate it to a claim within 20 days of filing it, otherwise your dispute will automatically close.

Found an unauthorised payment?

If you’re charged for something you didn’t purchase, report it and change your password immediately. We’ll secure your account and investigate.

Report an unauthorised transaction

Seen something suspicious?

We work hard to keep your information secure but there are some things you can do to stay safer online and identify phishing and scams more easily.

More about staying safe online

“With PayPal Buyer Protection, I can confidently purchase my dream wedding gown online without running into the risk of becoming a bridezilla.”

Felicia Ong

Protect your purchases with a PayPal account.

Sign Up for Free