Protecting buyers.

If an eligible item you’ve purchased online, eBay or elsewhere, doesn’t arrive or is significantly different to the seller’s description, let us know and we’ll look into it. If we find something’s wrong, our Buyer Protection policy will reimburse you for the full purchase price of the eligible item plus shipping costs.

More about Buyer Protection (Protecting buyers.)

Protecting sellers.

If you’re sent an unauthorised payment (for example, from a hacked account) or a buyer claims they didn’t receive their item, our Seller Protection policy will safeguard the full amount of the payment on eligible sales.

More about Seller Protection (Protecting sellers.)

Our competitive advantage.

We set the standard for fraud prevention. Our intelligent fraud prevention systems continuously analyse transaction data to keep you and your money safer, no matter where or when you buy.

Information well-guarded.

Your security is our number one priority. We combine world class anti-fraud detection with 24/7 account monitoring. Your personal and financial details are securely encrypted to ensure your money and information stays safer when you pay with PayPal.

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Real-time fraud prevention.

When it comes to fraud, it’s vital to stay one step ahead of the bad guys. Every transaction is monitored and analysed within milliseconds to identify and help prevent fraud before it occurs. What’s more, our sophisticated fraud risk models and analysis tools can be tailored to your unique business needs, giving you optimal protection against fraud.

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Protected information

Your memory protects your login information. We protect your account. When you pay with PayPal, you don’t expose your financial information to sellers.

Chargeback management

When a buyer requests a chargeback or fund reversal, we’ll work with you to resolve the issue. We may hold the associated funds in your account, just in case.

We never close

Every transaction is heavily guarded behind our advanced encryption. We monitor transactions 24/7 to help prevent fraud and identity theft.

World class security

We’re committed to security. We’re constantly innovating and evolving our best-in-class risk management systems to help block external threats so you can buy and sell with confidence.

Your security. Our priority.

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