If a customer raises an issue
You’ve got 10 days to try to respond to a dispute with your customer
If you can’t work it out
Either you or your customer can turn the dispute into a claim and submit related info or supporting documentation. That’s where we come in to help.
We’ll make the decision
We’ll review the information you and your customer provided in the claim to make the final call.
Don’t agree? You can always appeal
If the claim is decided in favour of the customer, you can file an appeal to revisit the decision.