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What is the Resolution Centre?

The Resolution Centre is a part of your PayPal account where you can: 

  • Report a problem if a product or service wasn’t delivered, or wasn’t as described. 
  • Report unauthorised transactions. 
  • Report a billing issue such as duplicate charges or a wrong amount charged. 
  • Communicate with a buyer/seller to try to solve a dispute. 
  • Escalate a dispute to a PayPal claim if you want us to investigate and decide the outcome. 
  • Check the status of a claim or respond to us. 
  • Resolve an account limitation.
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