Keeping your business safer.
To ensure PayPal remains a safer place to transact, we periodically review all accounts. From time to time, limitations may be placed on accounts to help protect all our customers and ensure we comply with our regulatory obligations.
Confirming your users' identities.
If we need more details about your business, we may also need to confirm the identity of your primary authorised user and any additional users with funds management privileges on your account. In most cases, we’ll try to do this electronically first. If we’re unsuccessful, we’ll request two documents from you for each person.See the documents we’ll need
Other documents we may need.
The type of documents we require depends on your limitation type and how your business is structured.Download our business documents checklist
We may also need a Letter of Authorisation that gives your primary authorised user the right to act on behalf of your business.Download the Letter of Authorisation
Questions and answers
How do I make the process easier?
How do I know the request for my identification documents is really from PayPal?
Why does PayPal need to confirm my identity?
Are my documents kept secure?
I’ve already confirmed my business? Why is PayPal asking for more information?
- Political organisations
- Associations and non-profit organisations
- Financial services organisations
I’ve submitted my documents. Why has the limitation not been removed?
To help us complete your account review as quickly as possible, please log in and check the Resolution Centre regularly.
Who should I contact for help?