Confirm your identity.

To help ensure PayPal remains a safer place for all customers to transact we may ask you to confirm your identity – basically, confirming the information you’ve provided us is correct.

Our process is much like a bank’s when you sign up for an account. It may occur when you open your PayPal account or perform certain transactions.

Questions and answers

Why is there a limitation on my account?

If we need to confirm your identity, we may limit your access to certain PayPal services until we receive and confirm your documents. This may include limiting your ability to send, withdraw or receive funds.

How do I submit the documents PayPal require?

You can upload your documents to your account through the PayPal website quickly and easily in our Resolution Centre, or fax them to us. Upload documents now

How do I make the process easier?

You should always keep your personal and contact details updated on your PayPal account. It’ll help speed up the process so your limitation won’t apply for as long.

How do I know the request for my identification documents is really from PayPal?

If you receive an email requesting documents, log in to your PayPal account. You’ll see an alert requesting you to provide the documents.

Why does PayPal need to confirm my identity?

We need to confirm your identity to ensure you’re the rightful account owner. We do this to keep our community of buyers and sellers safer, and to comply with Australian Anti-Money Laundering and Counter-Terrorism Financing laws.

Are my documents kept secure?

Keeping your information safe and secure is always our top priority. We collect and share your information only in accordance with our Privacy Policy