PayPal Acceptable Use Policy
Last Update: 29 October 2022
You are independently responsible for complying with all applicable laws in all of your actions related to your use of PayPal's services, regardless of the purpose of the use. In addition, you must adhere to the terms of this Acceptable Use Policy.
Prohibited Activities
You may not use PayPal's services for activities that:
- violate any law, statute, ordinance or regulation.
- relate to transactions involving (a) narcotics, steroids, certain controlled substances or other products that present a risk to consumer safety, (b) drug paraphernalia, (c) cigarettes, (d) items that encourage, promote, facilitate or instruct others to engage in illegal activity, (e) stolen goods including digital and virtual goods, (f)the promotion of hate, violence, racial or other forms of discriminatory intolerance or the financial exploitation of a crime, (g) items that are considered obscene, (h) items that infringe or violate any copyright, trademark, right of publicity or privacy or any other proprietary right under the laws of any jurisdiction, (i) certain sexually oriented materials or services, (j) ammunition, firearms, or certain firearm parts or accessories, or (k) certain weapons or knives regulated under applicable law.
- relate to transactions that (a) show the personal information of third parties in violation of applicable law, (b) support pyramid or ponzi schemes, matrix programs, other "get rich quick" schemes or certain multi-level marketing programs, (c) are associated with purchases of annuities or lottery contracts, lay-away systems, off-shore banking or transactions to finance or refinance debts funded by a credit card, (d) are for the sale of certain items before the seller has control or possession of the item, (e) are by payment processors to collect payments on behalf of merchants, (f) are associated with the sale of traveler's checks or money orders, (g)involve currency exchanges or check cashing businesses, (h) involve certain credit repair, debt settlement services, credit transactions or insurance activities, or (i) involve offering or receiving payments for the purpose of bribery or corruption.
- involve the sales of products or services identified by government agencies to have a high likelihood of being fraudulent.
Activities Requiring Approval
PayPal requires pre-approval to accept payments for certain services as detailed in the chart below.
| PayPal requires pre-approval to accept payments for certain items and services as detailed below. | |||
| Section | Category | Item or Service Requiring Pre-Approval | Contact Information |
| 1 | Transportation | Airlines and scheduled or non-scheduled charters/jets/air taxi operators. | For general questions, please refer to our Help Center.
If you have questions about obtaining a pre-approval or opening a new PayPal Business account that offers services requiring pre-approval, please contact our Sales team.
|
| 2 | Charities / Non-Profit | Collecting donations as a charity or non-profit organization. | |
| 3 | High Value Items | Operating as a dealer in jewels, precious metals and stones. | |
| 4 | Payment Facilitator | Providing payment services which would fall under the definition of a money service business or an electronic money institution. Services would also include the sale of stored value cards and escrow services. | |
| 5 | Investments | Buying, selling, or brokering stocks, bonds, securities, options, figures, commodities, contracts for difference/forex, mutual funds or an investment interest any entity or property. | |
| 6 | Gambling, Gaming, Prize Draws and Contests | Activities involving gambling, gaming and/or any other activity with an entry fee and a prize, including, but not limited to property/real estate prizes, casino games, sports betting, horse or greyhound racing, fantasy sports, lottery tickets, other ventures that facilitate gambling, games of skill (whether or not legally defined as gambling) and sweepstakes, if the operator and customers are located exclusively in jurisdictions where such activities are permitted by law. | |
| 7 | Cryptocurrency | Any digital representation of value that can be digitally traded, transferred, or used for payment, including, but not limited to, crypto currencies, virtual in-game currencies, or non-fungible tokens. | |
| 8 | Prescription Items | The sale of any product(s) requiring a prescription or prescription dispensing services. | |
| 9 | Telemedicine Services | Providing medical services and consultations in a remote fashion. | |
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10 |
Mature Audience Content | Any adult content delivered digitally including video on demand (VOD) and web-cam activities. PayPal may be restricted from processing payments in certain jurisdictions for adult DVD’s, magazines and other adult themed products or services. | |
| 11 | Online Dating | Any dating services that enables individuals to find and introduce themselves to new people with the goal of developing a personal or romantic relationship. | |
| 12 | Live Streaming/Broadcasting | Any activities in which people transmit video, voice or text content in a live environment with the potential of user interaction. | |
| 13 | File-Sharing | Providing file sharing services including cyberlockers and similar remote digital file sharing services where uploaded content is accessible to the public or the service pays uploaders for content. | |
| 14 | Alcohol | Selling alcoholic beverages. | |
| 15 | Tobacco | Non-cigarette tobacco products, e-cigarettes, cigars | |
| 16 | Medical Items or Services | All items classified as medical devices, and all services or treatment provided by a person or organization holding itself out as a provider of health-care services, including, but not limited to, all health-care services for which government licensure is required in the provider’s jurisdiction or in the jurisdiction where services are being provided. This category includes “Medical Tourism” involving medical services to be provided to a patient outside of that patient’s home country. | |
| 17 | Multilevel Marketing and Direct Selling Organizations | Direct Sales Organizations (“DSOs”) and the Multi-Level Marketing (“MLMs”) are distribution and marketing models in which products or services are sold via a network of independent distributors or representatives. DSO and MLM models rely on personal sales and frequently require the independent distributors to recruit new distributors in order to advance within the organization or gain incentive compensation. | |
| 18 | Marketplaces | A marketplace is an e-commerce solution where third-party sellers can sell their products or services to customers. | |
More Information
To learn more about the Acceptable Use Policy, please refer to our Help Center.
Violations of the Acceptable Use Policy
We encourage you to report violations of this Acceptable Use Policy to PayPal immediately. If you have a question about whether a type of transaction may violate the Acceptable Use Policy, or wish to file a report, you can do so here.