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PayPal Complaint Code of Practice
At PayPal, we aim to provide you with the highest possible standard of Customer Service. If you feel that the level of service you received was unsatisfactory, please let us know so that we'll have the opportunity to set it right.
How can I make a complaint:
Complaints can be reported to our Customer Service via phone or by clicking Cancel and choosing the most relevant topic and subtopic to send us an email.
You can also choose to fill in a formal Complaint form by clicking Continue below.
What we'll do and when:
We endeavour to provide you with an answer or resolution to your complaint within 4 weeks. This timeframe may be extended to 8 weeks to accommodate our investigation. If an extension occurs, we'll notify you after 4 weeks and outline the investigation to date.
Further Escalation process:
If the complaint has not been resolved to your satisfaction, you can refer your complaint to the:
European Consumer Centre (ECC-Net):
Commission de Surveillance du Secteur Financier (CSSF):
"To the best of my knowledge, the information I have provided above is accurate.