Sell with confidence.

PayPal's Seller Protection helps protect eligible transactions against chargebacks, reversals due to fraud, or “Item Not Received” claims raised through PayPal's Buyer Protection Program.

Available on eligible transactions only. Limits, terms and eligibility criteria apply. For more information, see our User Agreement.

PayPal's Seller Protection helps protect eligible transactions against chargebacks, reversals due to fraud, or “Item Not Received” claims raised through PayPal's Buyer Protection Program.

Available on eligible transactions only. Limits, terms and eligibility criteria apply. For more information, see our User Agreement.

NEW: Seller Protection now looks after your sales of intangible goods.*

How Seller Protection takes care of your business.

1

If a customer lodges a dispute, we’ll usually place the funds on hold.

2

We’ll ask you to provide proof of shipment or fulfilment.

3

Once we’ve confirmed you and the transaction are eligible, we’ll release the funds to you.

Seller Protection applies to your eligible sales worldwide.

If you are sent an unauthorised payment (for example, from a hacked account), or there is an “Item Not Received” claim raised directly through PayPal’s Buyer Protection Program, our Seller Protection Program can help you keep the full amount of the payment on eligible sales.

What’s eligible?

  • Physical goods (clothes, toys, electronics, car parts, etc.)
  • Services (yoga classes, website design, etc.)*
  • Tickets (concerts, shows, sport events, etc.)*
  • Travel (transport, accommodation, etc.)*
  • NEW: Digital goods (music, computer game downloads and licences for digital content etc)

*Eligible sellers and transactions only. See full terms for further details.

What’s not eligible for Seller Protection?

  • Items delivered or picked up in person
  • Items that are significantly different to how you described them
  • Payments not made from a PayPal account.
  • Payflow and Virtual Terminal transactions.
  • Email payments (but PayPal Invoices are protected).
  • Direct card payments through Website Payments Pro – Hosted Solution.
  • Credit or debit card payments with PayPal Here.
  • Transactions completed outside of eBay using “Account Optional” where the buyer does not log in to their PayPal account. (You can turn this off for buyers in your PayPal account under “My selling tools”.)
  • Item Not Received claims filed by your buyer directly with their card issuer

Checklist: Are you eligible for Seller Protection?

Ship it right

Ship it right

For physical, tangible goods, you ship the item to the shipping address listed on the PayPal Transaction Details page.

What’s proof of shipment?

Keep documentation

Keep documentation

For ticketing, travel and services disputes, keep compelling evidence that the service was fulfilled or used.
Respond promptly

Respond promptly

If we ask for information or documents, you’ll need to respond within the requested timeframe (usually 7-10 days).
Get paid with PayPal

Get paid with PayPal

For issues involving an unauthorised transaction, your transaction is marked either eligible or partially eligible. (You can check the status on the Transaction Details Page.)

Keep your business safe with PayPal.

Learn more about PayPal security

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