You deserve a fair play.

With PayPal, everyone can be protected. Seller Protection helps safeguard your business from losses on eligible transactions.

With PayPal, everyone can be protected. Seller Protection helps safeguard your business from losses on eligible transactions.

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If a buyer files a claim, we’ll place a temporary hold on the funds.


We’ll ask you to provide proof of shipment.


We’ll remove the hold once we’ve confirmed the transaction’s eligible.

Seller Protection automatically applies to your eligible sales.

A world of opportunities

A world of opportunities

Enjoy peace of mind knowing your eligible sales are protected against unauthorised payments, transactions reversed due to suspicion of fraud and claims items weren’t received.
Stay safe from fraud

Stay safe from fraud

Accepting credit and debit card payments makes transacting with customers quick and simple. And we’ve added a safety net so you can sell with confidence.
Keep more of your profits

Keep more of your profits

Focus on what you love: delighting buyers and growing profits. Your eligible sales are safeguarded, saving your business from lost revenue and time.

“PayPal enables you to access an extensive user base globally, and helps drive sales – we’ve been really pleased with the results.”

Nick Beighton, Financial Director,

Ship it right.

Every claim is your time and money lost. To make sure your sales qualify, generally all we need is proof of shipment (evidence the item was shipped to the buyer’s address listed on the transaction details page). We recommend using a shipping service that supports door-to-door tracking that’s viewable online.

Keep More Sales

What’s not safeguarded?

  • Local pickups or deliveries made in person.
  • Digital goods, tickets, travel, gift vouchers, services, intangible items (items that can’t be held or shipped) or vehicles.
  • Claims arising from items being significantly different to how you described them.
  • Personal payments.
  • Payflow and Virtual Terminal transactions.
  • Email payments (but PayPal Invoices are protected).
  • Direct card payments through Website Payments Pro – Hosted Solution.
  • Credit or debit card payments with PayPal Here.
  • Transactions completed outside of eBay using “Account Optional” where the buyer does not log in to their PayPal account. (You can turn this off for buyers in your PayPal account under “My selling tools”.)

We do the guard part.

Every year we securely process billions of transactions for more than 203 million active accounts around the world. From fraud protection to 24-hour account monitoring and advanced encryption, protecting your business is serious business to us. And the best part, your customers may be protected too.