I made a mistake when making a purchase with PayPal. How do I get my money back?

We're sorry to hear things didn't go as planned, but we can help you get a refund, file a dispute, or cancel your payment to get your money back. First, let's figure out the best option for you to take.

If you sent a payment but it remains "Pending," you can cancel it on your Activity page if you see the "Cancel" button, or it will automatically be refunded to you if it isn’t claimed within 30 days. If the payment is "Completed," you won't be able to cancel it. You will need to contact the seller and request a refund.

If you purchased something and haven't received it, it's not as described, or you feel the payment is unauthorized, you can file a case in our Resolution Center to start the process of getting your money back.

If you paid a merchant (company), but changed your mind on a purchase and want your money back, you’ll need to contact the seller and ask them to cancel your purchase. If the payment is completed, please ask about their return policy, or request a refund. Please review the steps below on finding your merchant's contact information. If a payment was funded by your bank account and is refunded within three hours of the transaction, your bank will not be charged.

Contacting your seller

To find the seller's contact information:

  1. Click Activity at the top of the page.
  2. Click the transaction in your list of recent transactions.
On the "Transaction Details" page, you’ll see the seller’s name, email, and, if available, the seller’s customer service phone number.

Important: Billing agreements do not pull from the preferred payment method for making purchases online. For each individual billing agreement, you'll have to manually select which payment method you want to use. So, if the incorrect payment method is charged during a billing agreement purchase, please contact the 
seller and request a refund. You can also change the payment method on your billing agreement.

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