How do I report an unauthorized transaction or account activity?

If you notice a payment that you didn't authorize, let us know right away through our Resolution Center. Please refer to the Dispute Filing Timeframes for more information.

To report unauthorized activity on the web:

1. Go to the Resolution Center.
2. Click Report a problem.
3. Choose the payment you want to report and click Continue.
4. Choose "I want to report unauthorized activity."
5. Follow the steps to report the payment.

What's Next?

Once you've filed an unauthorized transaction, we'll investigate it. You'll receive an email within 10 days.

Some charges may appear unfamiliar but are legitimate and authorized. Before filing a case, make sure the suspicious activity wasn't from a family member using your PayPal account or from an automatic payment, such as a subscription.

Here’s how to find your automatic payments on the PayPal website:    

1. Go to Settings.
2. Click Payments.
3. Select Subscriptions and saved businesses or Automatic Payments.
4. Select the merchant.

On this page, you can cancel the automatic payment and change the backup payment method.

Most automatic payments allow you to assign a specific payment method when you set them up. It means that this specific payment method will be prioritized for making the relevant automatic payment, even if you’ve chosen a different card or bank as your preferred way to make general payments with PayPal.

Here's how to change the payment method for automatic payment:

1. Go to Settings. 
2. Click Payments. 
3. Select Subscriptions and saved businesses or Automatic Payments.
4. Select merchant. 
5. Select Change Payment Method. 
6. Select a new payment method or click Link a new card or bank.
7. Click Save.

Contact information for your merchant can be found in the automatic payment.

To request a refund for a completed payment, you’ll need to contact the seller.