I sent money to the wrong email address, but the payment is completed. What do I do?

If the payment status is Completed, you need to ask the recipient to send you a refund. You’ll find the recipient’s contact information on the Transaction Details page.

From your PayPal app, here’s how to find the recipient's information:

  1. Tap See Activity.
  2. Tap the payment in question, and scroll down.
  3. Tap Contact [recipient] to contact them and ask for a refund.
If after contacting the recipient, you don’t receive a refund, please reach out to us via email:
  1. Tap the Settings icon at the top right.
  2. Tap Inbox.
  3. Tap the blue pencil icon to send us a message (select Disputes and account limitations).
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From your computer, here's how:
  1. Click Activity at the top of the page.
  2. Click the payment in question.
  3. Locate your recipient’s contact information, then contact them and ask for a refund.

If you don’t receive a refund, you can open a dispute with PayPal within the timeframe noted in the transaction details. Here’s how to file a dispute:

  1. Go to the Resolution Center.
  2. Click Report a Problem.
  3. Select the transaction you want to dispute, and then click Continue.
  4. Read the information on the screen and click Begin.
  5. Follow the instructions to finish opening your dispute.