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Help Center > Problems/Fraud > How do I report potential fraud to PayPal?

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How do I report potential fraud to PayPal?

It’s extremely important to report any suspected instances of fraud. Not only will this protect you, it will also help make the web a safer place to do business.

Here are some types of fraudulent activity. Please follow the steps we’ve included below to report them:

  • Unauthorized activity on your PayPal account
  • Unauthorized transactions on your PayPal Debit MasterCard®
  • Stolen debit cards
  • Fake PayPal emails or spoof websites
  • Items not received or a potential fraudulent seller


Unauthorized activity on your PayPal account

If you notice a transaction that you didn’t authorize, let us know right away through our Resolution Center:

  1. Click Resolve a problem in our Resolution Center at the bottom of the page.
  2. Click Dispute a Transaction.
  3. Select the transaction you want to dispute, and then click Continue.
  4. Select “I want to report a transaction that I didn't authorize.”
  5. Click Continue.
  6. Follow the instructions to finish opening your dispute.

If you can't log in to your PayPal account, you can call us.

Unauthorized transactions on your PayPal Debit MasterCard®

If the unauthorized transaction involves your PayPal Debit MasterCard®:

  1. Go to your Summary page and select the transaction details for the transaction you wish to dispute.
  2. Follow the instructions provided for disputing a transaction.

Remember, you’re 100% protected against unauthorized transactions sent from your account.

Stolen debit cards

  1. Log in to your PayPal account.
  2. Click PayPal debit card under your PayPal balance.
  3. Click Report a lost or stolen card.
  4. Click Deactivate Now.


Fake PayPal emails or spoof websites

If your account is limited, we will send you an email with the reason for that limitation. For your convenience, we always list the steps to remove the limitation in the Resolution Center under Steps to Remove Limitation.

If you received an email stating that your account is limited but don't see any steps in the Resolution Center, you may have received a fake email. Forward it to spoof@paypal.com and we’ll investigate it for you. After you send us the email, delete it from your inbox. If you clicked on any links or downloaded any attachments within the suspicious email or website, log in to your account and view your transactions. It’s also a good idea to change your password.

Items not received or a potential fraudulent seller

If you sent a payment but haven’t received what you paid for, or believe the seller to be fraudulent, you should visit our Resolution Center. We’ve developed several programs to help protect you, and opening a dispute is the first step to help get your problem resolved. Here’s how:

  1. Click Resolve a problem in our Resolution Center at the bottom of the page.
  2. Click Dispute a Transaction.
  3. Select either Item dispute or Unauthorized transaction, depending on the nature of your dispute.
  4. Follow the instructions on the screen.
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