Why did I get API error code 10551?

PayPal returned API error code 10551 - Transaction refused due to internal security systems.

An attempted Direct Payment transaction was rejected. To resolve this, ask the customer to provide a different payment method.

Note: We don’t give specific reasons for payment declines. If more information is required, have the buyer contact us.

Why was my customer’s credit card declined?

See the Developer Portal for a complete list of NVP/SOAP API error codes.

More ways we can help

Resolution Center

Fix transaction and account related issues

Tax center

Get your 1099-K and other tax info here

Business Help

Get help with using any of our PayPal products

Technical Help

Find out how PayPal works for your business

Message Center

Send, receive, and view your PayPal messages