We're unable to continue offering our services

Thank you for using PayPal as your payment partner.

Unfortunately, we're unable to continue offering our services to you at this time due to the nature of your business and/or activity in your account and the risk it poses to PayPal. This decision can't be overturned.

To minimize disruption to your business, you can continue to log in to your account for the next 180 days.

• Any money in your PayPal account will be held for 180 days, starting from the date your account was limited.
• The money belongs to you but is held in reserve to cover any disputes or reversals that your customers may file against you.
• If you have a negative balance, please add money to your account to bring your balance to at least zero. (If you choose not to resolve your negative balance, we may take legal steps to collect the money.)
• If you want to refund your buyers, you can do that anytime if the status of the payment is completed. To issue a refund, go to Activity, click the payment you want to refund, and click “Refund this payment.”
• If you don’t have the ability to process a refund, you can reply to this email with the transaction details. We’ll send a refund on your behalf using money from your PayPal balance.

Visit How do I issue a refund? for more information. 

After 180 days, we’ll be in touch to let you know how to withdraw any money remaining in your PayPal account. You can transfer the balance in your PayPal account to your bank account or ask us to send you a check.