Meta Messenger

What is PayPal's new partnership with Meta Messenger? 

Now you can link your PayPal account to Messenger and send money to friends and family conveniently within Messenger.  

Can I send money between PayPal and Venmo users? 

Yes, you can send money to friends and family who also use PayPal or Venmo, even if you're using different wallets. The recipient will receive the money in their linked wallet, regardless of which wallet you send from. 

How do I send money through Messenger? 

To start using this feature, follow these steps: 

1. On Messenger, open a conversation with the person you want to pay. 
2. Tap the money transfer option. 
3. If you have the PayPal or Venmo app, you'll be redirected there to link your account.     
   • If not, you'll complete the linking process through a secure web login. 
4. Enter the amount you want to send. 
5. Choose your funding source (bank account, debit card, credit card, or choose to link your PayPal or Venmo account). 
6. Review and confirm the payment. 

What accounts can I use with this feature? 

You will need to have an active Messenger account to link up to one US consumer PayPal account and up to one Venmo account.  

Business accounts and non-US accounts aren't supported to send or receive payments through this feature. 

What if the person I'm sending money to hasn't linked their account yet? 

They'll receive a notification to claim the money. They will need to link a PayPal or Venmo account and complete the claiming process. 

If they don't claim the money within 7 days, it will be returned to your account.

Are there any fees for using this feature? 

For a limited time, PayPal is waiving its fee for money sent with a debit card through Messenger. Standard PayPal fees apply for credit card transactions.  

Learn more about PayPal fees.

Are there any limits when sending money through Messenger?  

Yes, the following limits apply when you send money through Messenger: 

• Per Transaction: $2,500 
• Daily Limit: $5,000 
• Weekly Limit: $10,000 
• Monthly: $25,000 

These limits apply whether you're sending to someone with a linked Venmo account or someone who hasn't linked an account yet.

How do I view my transaction history? 

You can view your Messenger payment history in few places: 

• Within your Messenger conversation: Look for payment cards showing transaction details. 
• In your Messenger settings: Tap on transaction history   In your PayPal app or web: In your transaction history  

Can I cancel a payment after I've sent it through Messenger? 

In most cases, cancellation isn't available because money transfers typically occur within seconds when you send it to someone with a linked Venmo or PayPal account. 

If your recipient hasn't linked their account to Messenger yet, the payment should be in a pending state, and you may be able to cancel it through your PayPal transaction details before they claim it.

What happens if I need to dispute a transaction or get help? 

Payments sent through Messenger are Friends & Family transactions. PayPal Purchase Protection does not apply to these payments. 

Your account is still protected by PayPal's standard security policies for unauthorized transactions. However, you cannot dispute a completed payment that you authorized.  If you need help with a transaction: 

• View transaction details by clicking on payment cards in your Messenger chat 
• View your payment in the transaction history of your PayPal app 
• Access payment details through your PayPal account 
• Contact PayPal customer support for transaction-related issues    

Can I switch between my PayPal and Venmo accounts for different transactions? 

If you have both accounts linked: 

When sending: You can choose which account to use for each payment 

When receiving: Money automatically goes to your default account 

Managing your default account:  When you link a new account, you'll be prompted to set it as your default.  

• If you confirm, the new account becomes your default.  
• If you decline, your previous default remains active. 
• You can change your default account anytime in Messenger settings, or unlink and relink accounts as needed.    

I switched my PayPal account linked to Messenger. Why do I have to log in every time I send money? 

When you unlink one PayPal account and link a different one to Messenger, you'll need to log in with your PayPal credentials each time you send money. This is by design for your security. 

To set up seamless payments with your new account: 

1. Uninstall the PayPal app from your device 
2. After reinstalling, go back to Messenger and link your new PayPal account 
3. You'll be prompted to set up a passkey for your new account

Once set up, you can send money without logging in each time 

Keep in mind, this only applies if you've switched between different PayPal accounts in Messenger. If you're using the same account, you shouldn't need to log in repeatedly