How do I report an unauthorized transaction or account activity?

If you notice a payment that you didn't authorize, let us know right away through our Resolution Center.

To report unauthorized activity on the web:

1. Go to the Resolution Center.
2. Click Report a problem.
3. Choose the payment you want to report and click Continue.
4. Choose "I want to report unauthorized activity."
5. Follow the steps to report the payment.

To report unauthorized activity on the app:

1. Tap Activity.
2. Tap on the payment you want to report.
3. Tap Report a Problem.
4. Select the reason for the report and follow the steps.

What's Next?

Once you've filed an unauthorized transaction, we'll investigate it. You'll receive an email within 10 days.

Some charges may appear unfamiliar but are legitimate and authorized. Before filing a case, make sure the suspicious activity wasn't from a family member using your PayPal account or from an automatic payment, such as a subscription.

Here’s how to find your automatic payments on the PayPal website:    

1. Go to Settings.
2. Click Payments.
3. Select Subscriptions and saved businesses or Automatic Payments.
4. Select the merchant.

On this page, you can cancel the automatic payment and change the backup payment method.

Most automatic payments allow you to assign a specific payment method when you set them up. It means that this specific payment method will be prioritized for making the relevant automatic payment, even if you’ve chosen a different card or bank as your preferred way to make general payments with PayPal.

Here's how to change the payment method for automatic payment:

1. Go to Settings. 
2. Click Payments. 
3. Select Subscriptions and saved businesses or Automatic Payments.
4. Select merchant. 
5. Select Change Payment Method. 
6. Select a new payment method or click Link a new card or bank.
7. Click Save.

Contact information for your merchant can be found in the automatic payment.

To update your automatic payment method on the app:

1. Tap Menu.
2. Tap Subscriptions or Linked Businesses or Pay Bills.
3. Tap the merchant to view or update.
4. You can update your preferred payment method.

To update your automatic payment method on the app:

1. Tap Menu.
2. Tap Subscriptions, Linked Businesses or Pay Bills.
3. Tap the merchant to view or update.
4. You can update your preferred payment method.

To remove a payment method on the app:

1. Tap Menu.
2. Tap Subscriptions, Linked Businesses or Pay Bills.
3. Tap the merchant to view or update.
4. Tap Account or Manage.
5. Select Change or Link a Card or Bank or select Stop Paying with PayPal. 
6. Tap Unlink to confirm the cancellation. 

To cancel an automatic payment on the app:

1. Tap Menu.
2. Tap Subscriptions or Linked Businesses.
3. Tap the merchant.
4. Tap Unlink to remove PayPal as your payment method.
5. Tap Unlink to confirm the cancellation. 

To request a refund for a completed payment, you’ll need to contact the seller.