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I want my money back. Can I cancel a payment?

It’s usually not possible to cancel a completed payment from your PayPal account.

Contacting the seller is usually the best way to resolve a problem. You can find their contact details by going to your Activity and selecting the payment. They may be able to issue a refund or help with a return.

Otherwise, you can open a dispute within 180 days of the payment date.

Contacting the seller is usually the best way to resolve a problem. You can find their contact details by tapping the Activity section in your PayPal app and selecting the payment. They may be able to issue a refund or help with a return.

Otherwise, you can open a dispute within 180 days of the payment date.

Here's how to open a dispute:

  1. Go to the Resolution Center.
  2. Click Report a Problem.
  3. Select the payment and click Continue.  
  4. Select the reason for your dispute, such as: 
    • I didn’t receive the item I purchased 
    • The product or service is not as described 
    • I have a billing issue
  5. Add any relevant information and click Submit.

In a dispute you can message the seller through PayPal to try to resolve any issues. If you’re unable to resolve the dispute, you have 20 days to escalate the dispute to a claim. In a claim, we investigate the case and decide the outcome.

You can check the progress of a dispute or claim at any time in your Resolution Center.

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