"2 out of 3 customers would buy more online if returns were free"**
Give customers greater confidence to complete a purchase
Share the news to attract PayPal customers to your site
Spread the word
See the difference
Use our promotional banners on your site so PayPal customers know they can enjoy Return Shipping on Us when they buy from you.
Just add a short line of code to the website pages where you want a promotional banner to appear.
Tell your customers about Return Shipping on Us to prompt them to shop again on your site. Spread the news on your social networks to bring new PayPal customers your way.
Over 6 million PayPal customers globally have activated Return Shipping on Us, so start measuring sales impact from day 1.
Our research from businesses in 46 countries that already offer Return Shipping on Us shows very low return rates yet purchase transactions increased by around 3% overall.
"We are really happy with PayPal's Return Shipping on Us service and it is a great benefit to be able to offer this to customers"
Jon Lane - Surfdome
Your PayPal customers from 46 countries can also activate the Return Shipping on Us service on eligible PayPal purchases. Our banners automatically appear in the right language for them.
We designed Return Shipping on Us to be straightforward for your business. There's no need to alter your returns policy. We reimburse your customer's return shipping cost. See FAQs below for terms and conditions.
How does it work?
- Customer has activated Return Shipping on Us in their PayPal account
- Customer buys a product from you, using PayPal to pay
- Customer decides to return the product to you (your returns policy and applicable regulations apply)
- Customer pays for return shipping
- Customer submits a claim to us, with proof of PayPal purchase and proof of return shipping costs
- After the customer's application has been approved, we aim to send a refund to their PayPal account in 10 days
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* Exclusions apply. This service is offered by PayPal Pte. Ltd in partnership with CallPoint New Europe JSC (TELUS International Europe), the service processor. This is an exclusive offer offered to eligible PayPal account holders. See full terms and conditions.
** Source: Compete.com, "Can shipping costs affect online sales?"
*** Source: IPSOS Cross-Border Consumer Research 2015: "40% of consumers cite the cost and complexity of return shipping as a barrier to shopping internationally."