Help Centre - Personal Account
How can we help you?
Common Questions
- Why is the payment I sent pending or unclaimed? Can I cancel it?
- How do I escalate a PayPal dispute to a claim?
- New PayPal account – payments on hold and accessing your money quicker
- What's the difference between a dispute and a claim?
- Where is my refund?
- How can I release my payment(s) on hold?
- How do I change my password and security questions?
- How do I add and confirm, change or remove a phone number on my PayPal account?
- How do I remove a limitation from my account?
- What is PayPal changing in the UK on 1 November 2023?
More ways we can help
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