Send a refund for a purchase

You can partially or fully refund a buyer within 60 days of receiving their payment. Refunds are available only for transactions involving the purchase of goods and services.

When issuing a full refund, your original transaction fee is credited to you. When issuing a partial refund, a portion of the fee is credited to you.

Step by step guide

  • Log into your PayPal account at www.paypal.co.uk
  • Click the History subtab.
  • Find the purchase payment you would like to refund and click Details.
  • Click the Issue Refund link.
  • Enter the refund amount and click Submit.
  • Confirm the amount and click Submit.