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How do I issue a refund in a dispute?

You can offer a partial or full refund. Issuing a full refund automatically closes a dispute. 

If a buyer accepts a partial refund offer, we close the dispute. If you offer a partial refund of less than the buyer requested, the buyer can accept or deny your offer.

Here's how to issue a refund:

  1. Go to the Resolution Centre.   
  2. Select Open Cases and find the transaction.   
  3. Click the Case ID in the Case column.   
  4. Click Issue Refund.
  5. Enter either a full or a partial refund amount to resolve, and add a note if needed.
  6. Click Issue Refund.

If you refund a payment for goods or services, there are no fees to issue the refund, but the payment receiving fees aren’t returned.  

If your PayPal account doesn’t have enough money, we’ll request it from your primary bank account. In this case, it usually takes up to 5 working days for the refund to complete.

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