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PayPal Credit Frequently Asked Questions

PayPal Credit Basics

What is PayPal Credit?

PayPal Credit is an open end (revolving) credit card account that provides a reusable credit line built into your PayPal account giving you the flexibility to pay for your purchases right away or pay over time. It’s easy to apply, easy to use and there whenever you need it. PayPal Credit is subject to credit approval and is offered by Synchrony Bank. View PayPal Credit Terms and Conditions.

How do I apply for PayPal Credit?

When you apply for PayPal Credit, you’ll be asked to provide your date of birth, your income after taxes and the last 4 digits of your Social Security number, and then to agree to the Terms and Conditions. You’ll know within seconds if you are approved. And here’s the cool thing: your PayPal Credit account will be linked to your PayPal account and you’ll see it as a payment option every time you check out with PayPal. Apply For PayPal Credit.

Is there an annual fee to use PayPal Credit?

No! There is no annual fee to use PayPal Credit. See the Terms and Conditions.

Why should I use PayPal Credit for my PayPal purchases?

Get No Interest if paid in full in 6 months on purchases of $99 or more when you check out with PayPal and pay with PayPal Credit. Minimum Monthly Payments are required during and after the 6 month promotional period. Plus, score valuable discounts and special financing offers when you use PayPal Credit. You can also review all of your purchases and pay your bill through PayPal.com. Learn more about the benefits of PayPal Credit.

Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. Subject to credit approval. See Terms.

What if I do not currently have a PayPal account?

The first step of the PayPal Credit application process will ask you to sign into your PayPal account or give you the ability to sign up for one. Once you’ve signed up for a PayPal account, you can begin the application for PayPal Credit. Signing up for a PayPal account is free. Sign up for PayPal and apply for PayPal Credit.

Do I have a Credit Line and how much will it be?

Upon approval, your PayPal Credit account will be assigned a credit line of at least $250 based on your credit worthiness.

You can confirm your credit line details by logging into your account.

What is the Annual Percentage Rate (APR)?

For New Accounts: Variable Purchase APR is 25.74%. The APRs are accurate as of 9/1/2018 and will vary with the market based on the Prime Rate (as defined in your credit card agreement). Minimum interest charge is $2.00. Of course, you can choose to pay your entire balance by the payment due date each month to avoid interest charges. Learn more about the interest rate.

What does ‘Subject to Credit Approval’ mean?

Synchrony Bank will review and consider your credit report and other credit related information prior to opening your account and establishing your credit line. This process happens in a matter of seconds as part of the PayPal Credit application process.

Using PayPal Credit

How do I use PayPal Credit?

You can use PayPal Credit just about anywhere PayPal is accepted.

To use PayPal Credit, simply checkout using PayPal and select PayPal Credit as your payment method. Learn more about how to use PayPal Credit.

How does the "No Interest if paid in full in 6 months on purchases of $99 or more" offer work?

You'll have the option to pay No Interest for 6 months, on qualifying purchases of $99 or more. As long as you pay in full by the promotion expiration date, you will not be billed interest for that purchase. Minimum payments are required. If you do not pay in full, interest will be charged from the purchase date and will be billed to your account. You must pay in full to avoid accrued interest from the purchase date and you must make your minimum payment requirements to avoid late charges. Learn more about this special financing offer.

Note: PayPal Credit promotional financing offers do not apply to send money transactions.

How do I select PayPal Credit as my preferred way to pay?

At checkout, you’ll have the option to select PayPal Credit as your payment method. You can also set PayPal Credit as your preferred way to pay. That way, as long as you have available credit in your PayPal Credit account, every purchase you make with PayPal uses your PayPal Credit account as the preferred way to pay. Additionally, some merchants have a PayPal Credit option at checkout. If they do, you can simply choose that option. Learn more about setting PayPal Credit as your preferred way to pay.

Do you check my credit report every time I make a purchase?

No. A credit report is only reviewed when you apply for PayPal Credit. Periodically, we'll obtain updates of your report, but these updates have no impact on your credit score.

How do I increase my credit line with PayPal Credit?

We don't accept individual requests to increase credit line amounts. If you try to make a purchase that would cause your outstanding balance to be above your credit line, we may evaluate your account for a Credit Line increase. We may also, in certain cases, allow you to complete a purchase that would cause your outstanding balance to be above your credit line without evaluating your account for a credit line increase. This process happens seamlessly during checkout and doesn't slow down the checkout process. If you attempted a purchase that would cause your outstanding balance to be above your credit line and your credit line wasn't increased, you might want to verify that you’ve provided us with your most up to date income. Provide/Update your income after taxes.

Keeping your account profile and income information up to date may help you qualify for real-time credit line increases in the future if you attempt a purchase that exceeds your credit line.

Can I use PayPal Credit to send money?

Yes! Simply log in to PayPal.com and select the Send Money tab. Select PayPal Credit as your payment method, then confirm your payment details. When you use PayPal Credit to send money, PayPal will charge a flat fee of 2.9% + $.30 US dollars per transaction that is included in your payment total. This is the same fee you pay when you use a debit or credit card to send money through PayPal.

Note: PayPal Credit promotional financing offers do not apply to send money transactions.

Does PayPal Credit protect me from liability for unauthorized charges?

Yes! PayPal Credit provides zero fraud liability protection, the same protection provided by most major credit cards. This means you’re not responsible for unauthorized charges.

How are my minimum monthly payments calculated?

Minimum monthly payments are required in accordance with the standard account terms. It is very important to note that the required minimum monthly payments may or may not pay off your purchase by the end of the promotional period. If you want to ensure that your purchase is paid before the end of the promotional period (to avoid interest), you should schedule additional or larger payments accordingly.

What is the interest rate and will it change?

Interest will be charged to your account from the purchase date if the promotional purchase balance is not paid in full within the promotional period. Although interest will accrue at the standard rate applicable to your account, it will only be assessed and added to your account as a lump sum at the end of the promotional period if the promotional purchase balance is not paid in full by the expiration date shown on your statement.

How do I avoid paying interest?

To avoid paying interest, be sure to pay your promotional purchase balance by the expiration date. Pay your promotional balance in full before the end of the promotional period to avoid interest. If you do not make a payment on time, you will be charged a late fee. See Terms for details.

Managing Your PayPal Credit Account

How do I manage my PayPal Credit account?

If you want to view your statements, schedule a payment or make PayPal Credit your preferred way to pay, visit PayPal Credit account management.

You can also manage your account using the PayPal App on your smart phone or tablet.

Is there a fee for late payments?

Yes, you will be charged a late fee for each month that the minimum payment is not paid by the payment due date. The first time you’re late, the amount of the late fee will be the same amount as the missed payment, up to $27. If you’re late again, the late fee will be up to $38. However, the late fee will not exceed $5 if the minimum payment due is less than $27. Learn more about late fees.

How do I pay my PayPal Credit bill?

You’ll receive monthly statements and can choose to pay in full or over time (interest charges may apply). At any time you can choose to make a one time payment or schedule automatic payments towards your balance due from either your PayPal balance or your linked bank account conveniently on PayPal.com. Learn more about making a payment.

You can also mail your payments in to:

  • PayPal Credit
  • P.O. Box #71202
  • Charlotte, NC 28272-1202

    Note: Please make sure you include your PayPal Credit account number or payment stub.

Is there a number I can call if I have additional questions?

Yes there is. Our customer service department is available to assist you with your PayPal Credit related issues. Please call us at 1-866-528-3733 and we will do our best to help.

Our Service Hours are:

  • Monday - Friday: 8 AM - 11 PM Eastern Time
  • Saturday - Sunday: 9 AM - 9 PM Eastern Time

Linking PayPal Credit and PayPal Accounts

How do I add my PayPal Credit account to my PayPal account?

Linking your account is easy. You can link your PayPal Credit account to an existing PayPal account if you have one or simply open a new account. Link your account.

Why should I link my PayPal Credit and PayPal accounts?

Linking your accounts means you’ll be able to use PayPal Credit at most places PayPal is accepted. You can also easily manage both accounts—pay your bill, view recent activity, set payment reminders and much more at PayPal.com.

What if my PayPal account is blocked or closed?

If your PayPal account is blocked or closed, you will not be able to go through the online linking process. Please call PayPal Credit Customer Service at 1-866-528-3733.