How can we help?
Products and Services
Mobile
- What is Check-In?
- How do I add my PayPal account to my Samsung Account Manager and link my fingerprint?
- What should I do if I lose my mobile device?
- Which mobile devices can I use with PayPal Here?
- How do I issue a refund using PayPal Here?
- What is PayPal Here?
- How can I send money or make a payment with my mobile phone?
- How do I disable fingerprint login?
- How do I use PayPal with MovieTickets.com using Cortana?
- How do I unlink PayPal from Facebook?
PayPal Cash Card (Debit Mastercard)
- What is the PayPal Cash Card?
- How do I activate my PayPal card?
- How do I request or apply for the PayPal Cash Card?
- What fees are associated with the PayPal Cash Card?
- Why was my PayPal Cash Card transaction declined?
- What are the daily spending limits of the PayPal Cash Card?
- Can I use PayPal Credit with my PayPal Cash Card?
- How do I use my PayPal Cash Card at an ATM?
- Why are you closing my PayPal Student account and PayPal Student Debit Mastercard?
- Why haven’t I received my PayPal Cash Card yet?
- How do I file a claim on a PayPal debit card transaction?
- How do I add money to my PayPal Cash Card?
- How do I set or change my PayPal Cash Card PIN?
- How do I view my PayPal Cash Card Transaction History?
- What do I do if my PayPal Cash Card is Lost or Stolen?
- My PayPal Cash Card no longer works because it is expired or damaged. How do I get a replacement card?
- How do I add cash to my PayPal Cash Plus account at the register with my PayPal Cash Card?
- When will my direct deposit be available on my pay day?
- What is Top Up and How do I set it up on my PayPal Cash Card?
- Can I have multiple PayPal Cash Cards for my PayPal account?
PayPal Cashback Mastercard
- How do I make payments on my PayPal Extras Mastercard, eBay Extras Mastercard, or PayPal Cashback Mastercard account?
- Can I access cash with my new PayPal Extras Mastercard, eBay Extras Mastercard, or PayPal Cashback Mastercard?
- Who issues the PayPal Extras Mastercard, eBay Extras Mastercard, PayPal Cashback Mastercard, and PayPal Smart Connect?
- What kind of customer support does PayPal Cashback Mastercard provide?
- How can I request an additional card for someone I've authorized to use my PayPal Extras Mastercard, eBay Extras Mastercard, or PayPal Cashback Mastercard account?
- Where can I use the PayPal Extras Mastercard, eBay Extras Mastercard, or PayPal Cashback Mastercard?
- What is the limit on my PayPal Extras Mastercard, eBay Extras Mastercard or PayPal Cashback Mastercard?
- What if I want to close my PayPal account and I have a PayPal Cashback Mastercard - How does that affect my cash rewards earned?
- Can I request a credit limit increase on my PayPal Extras Mastercard or PayPal Cashback Mastercard?
- When can I start using my PayPal Extras Mastercard, eBay Extras Mastercard, or PayPal Cashback Mastercard? How long will it take to receive it?
- How do I use my PayPal Extras Mastercard, eBay Extras Mastercard, or PayPal Cashback Mastercard when making a purchase with PayPal?
- What if I want to close my PayPal account and I have a PayPal Cashback Mastercard account - Can I still use it?
- What if I want to set my PayPal Cashback Mastercard account as my preferred payment method within my PayPal account?
- How can I view my PayPal Extras Mastercard, eBay Extras Mastercard, or PayPal Cashback Mastercard transactions, statements, and payments due?
- How do I change my personal information on my PayPal Cashback Mastercard?
- When I added my card to the mobile wallet, I don't see my credit card. Is something wrong?
- Why does my mobile wallet account number differ from my PayPal Mastercard® credit card account number?
PayPal Extras Mastercard
- How do I apply for the PayPal Extras Mastercard?
- How do I make payments on my PayPal Extras Mastercard, eBay Extras Mastercard, or PayPal Cashback Mastercard account?
- Can I access cash with my new PayPal Extras Mastercard, eBay Extras Mastercard, or PayPal Cashback Mastercard?
- Where can I view my PayPal Extras Mastercard transactions, statement, and payments due?
- What kind of customer support does PayPal Extras Mastercard provide?
- Who issues the PayPal Extras Mastercard, eBay Extras Mastercard, PayPal Cashback Mastercard, and PayPal Smart Connect?
- How do I contact a PayPal Extras Mastercard Customer Service representative?
- How can I request an additional card for someone I've authorized to use my PayPal Extras Mastercard, eBay Extras Mastercard, or PayPal Cashback Mastercard account?
- Can I still access or service my PayPal Extras Mastercard online if I close my PayPal account?
- What if I want to close my PayPal account and I keep a PayPal Mastercard or PayPal Smart Connect account? Can I still do that?
- Where can I use the PayPal Extras Mastercard, eBay Extras Mastercard, or PayPal Cashback Mastercard?
- What is the limit on my PayPal Extras Mastercard, eBay Extras Mastercard or PayPal Cashback Mastercard?
- How do I change my personal information on my PayPal Extras Mastercard?
- Can I request a credit limit increase on my PayPal Extras Mastercard or PayPal Cashback Mastercard?
- When can I start using my PayPal Extras Mastercard, eBay Extras Mastercard, or PayPal Cashback Mastercard? How long will it take to receive it?
- How do I use my PayPal Extras Mastercard, eBay Extras Mastercard, or PayPal Cashback Mastercard when making a purchase with PayPal?
- How do I redeem my Reward Points for my PayPal Extras Mastercard?
- What PayPal Purchase Protection benefits are offered on the PayPal Extras Mastercard?
- How can I view my PayPal Extras Mastercard, eBay Extras Mastercard, or PayPal Cashback Mastercard transactions, statements, and payments due?
- Can I request a credit limit increase on my PayPal Extras Mastercard?
eBay Mastercard
- How do I make payments on my PayPal Extras Mastercard, eBay Extras Mastercard, or PayPal Cashback Mastercard account?
- What if I want to close my PayPal account and I have a eBay Extras Mastercard - How does that affect my rewards points earned?
- Can I access cash with my new PayPal Extras Mastercard, eBay Extras Mastercard, or PayPal Cashback Mastercard?
- Can I still make purchases using my eBay MasterCard account if I close my PayPal account?
- What benefits are associated with my eBay Extras Mastercard?
- Who issues the PayPal Extras Mastercard, eBay Extras Mastercard, PayPal Cashback Mastercard, and PayPal Smart Connect?
- How can I request an additional card for someone I've authorized to use my PayPal Extras Mastercard, eBay Extras Mastercard, or PayPal Cashback Mastercard account?
- How do I redeem my Reward Points for my eBay Extras Mastercard?
- What if I want to set my eBay MasterCard account as my preferred payment method within my PayPal account?
- Where can I use the PayPal Extras Mastercard, eBay Extras Mastercard, or PayPal Cashback Mastercard?
- How do I change my personal information on my eBay Extras Mastercard?
- What is the limit on my PayPal Extras Mastercard, eBay Extras Mastercard or PayPal Cashback Mastercard?
- How do I contact an eBay Extras Mastercard Customer Service representative?
- What kind of customer support does eBay Extras Mastercard provide?
- How do I use my PayPal Extras Mastercard, eBay Extras Mastercard, or PayPal Cashback Mastercard when making a purchase with PayPal?
Pay with Rewards
PayPal Key
- What is PayPal Key and where can I use it?
- What payment methods can I use with PayPal Key?
- How do I change the payment method associated with my PayPal Key?
- Are there any fees associated with PayPal Key?
- How do I set up my PayPal Key?
- What's my PayPal Key security code and can I change it?
- How do I delete the PayPal Key from my account?
- Can I get a refund for PayPal Key purchases?
- What's the billing address and zip code for my PayPal Key?
Pay in 4
- What is Pay in 4?
- Why is there a pending authorization shown in my PayPal activity for my Pay in 4 Transaction?
- How will my Pay in 4 Transaction appear within my PayPal Activity?
- My Capital One credit card or Chase Pay account is being declined for my Pay in 4 payment – why?
- My Pay in 4 purchase was denied or did not go through, why do I still have a pending authorization shown in my PayPal Activity?
- Questions about Pay in 4 repayments
- Questions about your Pay in 4 application
- Can I have multiple Pay in 4 plans at the same time?
- Can I still apply for a refund if I used Pay in 4?
- Can I use Pay in 4 if I have PayPal Credit?
- My customer sees a pending authorization in their PayPal activity for the Pay in 4 Transaction. Why?
- My customer’s Pay in 4 purchase was denied or did not go through but they still see a pending authorization shown in their PayPal Activity. Why?
- How will a Pay in 4 Transaction appear within my customer’s PayPal Activity?
PayPal Credit
- What is PayPal Credit and where can I use it?
- Who issues PayPal Credit?
- What kind of customer support does PayPal Credit provide?
- What is the credit limit on my PayPal Credit account?
- How do I make payments on my PayPal Credit account?
- Can I still make purchases using my PayPal Credit account if I close my PayPal account?
- Can I still access or service my PayPal Credit account online if I close my PayPal account?
PayPal Business Debit Mastercard
- What is the PayPal Business Debit Mastercard®?
- How do I activate my PayPal Business Debit Mastercard®?
- How do I withdraw money using my PayPal Business Debit Mastercard®?
- What backup payment methods are available with my PayPal Business Debit Mastercard®?
- How long does it take to receive my PayPal Business Debit Mastercard?
- Why did I receive a new PayPal Business Debit Mastercard?
- How do I set or change my PayPal Business Debit Mastercard® PIN number?
- My PayPal Business Debit Mastercard® is about to expire. Where will my replacement debit card be sent?
- Can I use my PayPal Business Debit Mastercard® when traveling?
- My PayPal Business Debit Mastercard® no longer works because it is expired or damaged. How do I get a replacement debit card?
- How do I report a lost or stolen PayPal Business Debit Mastercard®?
- How can I order an additional PayPal Business Debit Mastercard®?
- Why is my PayPal Business Debit Mastercard being declined?
- How do I request or apply for the PayPal Business Debit Mastercard?
- Why did I receive a PayPal Business Debit Mastercard when I did not request one?
- How do I add money to PayPal for my Business Debit Mastercard® purchases?
PayPal Smart Connect
- What if I want to set my PayPal Smart Connect account as my preferred payment method within my PayPal account?
- Can I request an increase to my credit limit on Smart Connect?
- Can I still access or service my PayPal Smart Connect account online if I close my PayPal account?
- Who issues the PayPal Extras Mastercard, eBay Extras Mastercard, PayPal Cashback Mastercard, and PayPal Smart Connect?
- What is PayPal Smart Connect? Where can I use it?
- What is the credit limit on my Smart Connect account?
- What if I want to close my PayPal account and I keep a PayPal Mastercard or PayPal Smart Connect account? Can I still do that?
- How can I view my PayPal Smart Connect transactions, statements, and payments due?
- How do I use my PayPal Smart Connect when making a purchase with PayPal?
- What kind of customer support does PayPal Smart Connect provide?
- Can I pay my PayPal Smart Connect account bill using a balance?
- Can I still make purchases using my PayPal Smart Connect account if I close my PayPal account?
- Can I access cash with my Smart Connect account?
- How do I make payments on my PayPal Smart Connect account?
- How do I change my personal information on my PayPal Smart Connect?
PayPal Pools
- What is a PayPal Money Pool?
- Can I request a credit limit increase on my PayPal Extras Mastercard or PayPal Cashback Mastercard?
- How do I transfer money I’ve collected from a Money Pool?
- How do I change the currency in which I’m collecting Money Pool contributions?
- How do I access my Money Pool after it’s created?
- How do I contribute to a Money Pool?
PayPal Shipping
- What is proof of shipment?
- What is underpaid postage or Short Pay?
- What is proof of delivery and how can I provide that to my customers?
- How do I create a shipping label to return a purchase to the seller?
- How do I change my Ship From address on MultiOrder Shipping labels?
- How do I create and print shipping labels using PayPal?
- How do I void a UPS or USPS label I created with PayPal Shipping?
- How do I print a Packing Slip?
- What are the benefits of PayPal Shipping?
- How do I reprint a UPS, USPS or emailed label I created with PayPal Shipping?
- How do I pay for labels created with PayPal MultiOrder Shipping?
- How do I register for PayPal shipping with UPS?
- What types of USPS mail services can I use for shipping?
Coupons & Gift Certificates
- Getting support for gift card purchases from PayPal Gifts
- What are Store offers and how do they work?
- How do I buy and send a digital gift card through PayPal?
- How do PayPal coupons work and how do I use them?
- I’m having trouble redeeming a gift card bought from PayPal Gifts
- How do I activate a PayPal Gift?