Problems
Report/resolve a problem
- How do I report a fake PayPal email or website?
- How do I check the status of my dispute or claim?
- What happens if my mobile device is lost or stolen and I use Google Pay?
- How do I accept or deny a partial refund?
- Can I appeal PayPal’s decision on my case?
- There is an unknown charge on my PayPal account, what should I do?
- I didn't receive the item I purchased or it's different from the description. How do I report the problem?
- How do I provide additional information or evidence to help resolve a dispute or claim?
- How long will it take to restore my account access?
- Can I reopen a closed dispute?
- How do I issue a refund for a dispute?
- How do I respond to a PayPal dispute filed by my buyer?
- What should I do if my account is locked?
- What is a chargeback, and why did I get one?
- How do I report a billing issue?
- How is a refund credited?
- I forgot my password. How do I reset it?
- As a seller, how do I prove that I've sent an item to the buyer?
- Why can't I view my password?
- How do I check the status of my spoof claim?
Fraud
- How do I report a fake PayPal email or website?
- How do I avoid unauthorized account access?
- How do I check the status of my dispute or claim?
- What happens if my mobile device is lost or stolen and I use Google Pay?
- How do I report potential fraud, spoof or unauthorized transactions to PayPal?
- How do I report unauthorized activity on my PayPal Business Debit Mastercard®?
- What is Buyer Abuse?
- What is a chargeback, and why did I get one?
- What are common scams and how do I spot them?
- How can I prevent fraud when shipping an order?
- How do I know if my PayPal account is limited?
- What is PayPal's Infringement Report process?
- How can PayPal identify activities that are likely to be fraudulent?
- How do I report an unauthorized transaction or account activity?
- Scams on Craigslist and Other Classifieds Websites
Funds availability
- What is a Release Amount?
- Why is my money being held in reserve?
- My PayPal CASH barcode did not work at the store. What happened?
- Why is my payment from a sale on eBay on hold?
- Why is my payment on hold or unavailable?
- What is Funds Availability or Hold?
- Why is my PayPal account balance negative?
- Why is the payment I received under review?
- My payment is on hold due to an open dispute, claim, or chargeback. Why?
Account Limitations
- Where can I find the PayPal Acceptable Use Policy?
- What should I do if my account is locked?
- I've completed the steps to remove my limitation, why is my account still limited?
- How do I know if my PayPal account is limited?
- How can I lift my Withdrawal Limit?
- How do I remove a limitation from my account?
- Additional Information about Account Limitations