How can we help?
Problems
Report/Resolve a problem
- I didn't receive my item or it's different than described. Should I open a dispute?
- Why was my payment declined?
- Does PayPal cover my purchase if there's a problem? (Purchase Protection for buyers)
- How do I report a fake PayPal email or website?
- I made a mistake when making a purchase with PayPal. How do I get my money back?
- How do I check the status of my dispute or claim?
- Why are you closing my PayPal Student account and PayPal Student Debit Mastercard?
- What happens if my mobile device is lost or stolen and I use Google Pay?
- How can I appeal PayPal’s decision on my case?
- There is an unknown charge on my PayPal account, what should I do?
- I forgot my password. How do I reset it?
- What should I do if I lose my mobile device?
- How do I upload additional information or evidence to resolve a dispute or claim?
- How long will it take to restore my account access?
- Can I reopen a closed dispute?
- How do I issue a refund to close a dispute?
- How do I respond to a PayPal dispute filed by my buyer?
- What should I do if my account is locked?
- What is a chargeback, and why did I get one?
- How do I report a billing issue?
Account Limitations
- How do I remove a limitation from my account?
- Where can I find the PayPal Acceptable Use Policy?
- What should I do if my account is locked?
- I've completed the steps to remove my limitation. Why is my account still limited?
- Why is my PayPal account limited?
- Why is PayPal requesting information about my business?
Fraud
- How do I report a fake PayPal email or website?
- How do I avoid unauthorized account access?
- How do I report potential fraud, spoof or unauthorized transactions to PayPal?
- What are common scams and how do I spot them?
- How do I report unauthorized activity on my PayPal Business Debit Mastercard®?
- How do I report an unauthorized transaction or account activity?
- How can I prevent fraud when shipping an order?
- I don’t have a PayPal account, how do I stop receiving PayPal emails?
- What happens if my mobile device is lost or stolen and I use Google Pay?
- What is Buyer Abuse?
- What is PayPal's Infringement Report process?
- Scams on Craigslist and Other Classifieds Websites
- How can PayPal identify activities that are likely to be fraudulent?