How can we help?
Disputes & Limitations
Disputes & Claims
- How do I open a dispute with a seller?
- What is the Resolution Center?
- How do I check the status of my dispute or claim?
- How do I escalate a dispute to a claim?
- What's the difference between a dispute and a claim?
- How can I appeal PayPal’s decision on my case?
- How do I upload a document for a claim?
- What is a chargeback, and why did I get one?
- What is Chargeback Protection?
- What is the PayPal Dispute Fee and why was I charged one?
- How long does it take to resolve a dispute or claim?
- How do I respond to a PayPal dispute filed by my buyer?
- Can I reopen a closed dispute?
- Should I close my dispute if a seller says they'll refund?
- How long can the seller take before shipping my item?
- I have a problem with my PayPal transaction, but I can't find it on my PayPal account. What do I do?
- How do I prove that I've sent an item to the buyer?
- How do I add tracking information to my dispute for the item I sent back to the seller?
- Can I change my reason for filing a dispute or claim?
- What is proof of shipment?
Account Limitations
- How do I remove a limitation from my account?
- Why is my PayPal account limited?
- What kind of documentation can I provide to remove my account limitation?
- How long will it take to lift my PayPal account limitation?
- What should I do if my account is locked?
- I've completed the steps to remove my limitation. Why is my account still limited?
- How do I confirm my identity? (CIP)
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