What should I do if my balance is negative?
If your account balance is negative, we suggest that you review your recent activity to find out why.
If you suspect unauthorized activity on your account, please report it immediately through the Resolution Center.
- Click Add Money below the negative balance.
- Select one of the options available to you and follow the instructions.
- Make the payment payable to PayPal Inc.
- Write your name and email address registered with PayPal on the payment.
- Send the payment to:
If you initiate a payment while your account balance is negative, you'll need to resolve your negative balance first. To do that, you'll see the accepted payment methods, such as debit cards and bank accounts. Once your negative balance is resolved, you'll be able to complete the payment.