What does Virtual Terminal do when a customer's address can't be verified?
By default, PayPal rejects a Virtual Terminal transaction if the AVS match result is C, E, N, or I. PayPal doesn't reject the transaction if the customer is international or if AVS is unavailable.
| AVS Response Code | Meaning | Matched Details |
|---|---|---|
| A | Address | Address only (no ZIP code) |
| B | International "A" | Address only (no ZIP code) |
| C | International "N" | None Note: The transaction is declined. |
| D | International "X" | Address and Postal Code |
| E | Not allowed for MOTO (Internet/Phone) transactions | Not applicable Note: The transaction is declined. |
| F | U.K.-specific "X" | Address and Postal Code |
| G | Global Unavailable | Not applicable |
| I | International Unavailable | Not applicable |
| N | No | None Note: The transaction is declined. |
| P | Postal (International "Z") | Postal Code only (no Address) |
| R | Retry | Not applicable |
| S | Service Not Supported | Not applicable |
| U | Unavailable | Not applicable |
| W | Whole ZIP | Nine-digit ZIP code (no Address) |
| X | Exact match | Address and 9-digit ZIP code |
| Y | Yes | Address and 5-digit ZIP code |
| Z | ZIP | Five-digit ZIP code (no Address) |
| All others | Error | Not applicable |
See also:
How is customers' credit card security protected when they use Virtual Terminal?