How do I integrate my Point of Sale with Shopify?

Integrate with Shopify to:

• Import all products from Shopify to your Point of Sale library
• Automatically sync the changes you make in Shopify to your products in Point of Sale
• Automatically sync inventory changes to and from both platforms

To gain the most from this integration, we recommend that you make sure your Shopify stock quantities are up to date. 

How to set up the Shopify integration

Connect accounts:

1. Log in to your Point of Sale online.
2. Go to your 'Integrations page'.
3. Click Shopify, then click Connect. A new page will open – add your Shopify store and click Find store (currently, we’re only able to connect to one Shopify store).
4. You’ll be redirected to your Shopify store to enter your login details, then click Install app. You’ll be redirected back to Point of Sale. 

Note: You might see a warning that the app is unlisted. This is normal.

Set up import and sync
The steps you take now will affect whatever you import in the future too. For example: If you import without prices, any product you add in Shopify later will also sync to Point of Sale without a price. 

Existing Point of Sale library
When you import your Shopify products, you have 2 options. You can choose to add them to your existing Point of Sale product library or you can replace all the products in your Point of Sale library with your products from Shopify. 

We recommend that you replace your Point of Sale library with your Shopify library (unless you have many products in Point of Sale that you don’t want to have in Shopify). 

If you add Shopify products to your existing product library, it will create duplicates if some products are the same. 

If you replace your whole library but then change your mind, you can always undo the import and restore your Point of Sale products again directly after. 

Import prices
If your Shopify store and Point of Sale store have the same currency, you can choose to import prices for your products. Always edit prices in Shopify after importing them to keep them up to date in Point of Sale. 

Don't import prices
If the currencies don’t match in both your Shopify and Point of Sale stores, your products are imported without prices. If you import without prices, then you can actively set different prices for your Point of Sale products if you wish. Check that tax settings are the same in both systems. If not, it may affect your prices. 

Tax
Tax isn’t imported or synced from Shopify. All products will have your Point of Sale default tax when imported but you can change that manually in Point of Sale on each product.

Start sync
Click the Sync button and your product sync will start. You’ll be able to watch the progress on your Product list page. You can cancel the import, or undo an import right after it’s complete, on your Product list page.

Important: Make sure you always update your products in Shopify as any updates you make in Point of Sale will be overwritten. There are 2 exceptions: Any updates you make to the tax in Point of Sale won’t be overwritten. If you choose not to import the prices from Shopify, you’ll be able to set the price in Point of Sale without it being overwritten. 

How to disconnect the integration:

• Log in to your Point of Sale online.
• Go to your Integrations page and click Shopify integration.
• Click disconnect. This will open a new window and you’ll see the option to either delete or keep your products imported from Shopify.
• Once you've made a decision, your Point of Sale is disconnected from Shopify.

FAQs:

Import and sync

I’ve replaced my Point of Sale products but want them back again, how do I undo? 
During the import and right afterwards, you can revert the changes by pressing undo in the green message visible in the setup and product list. Everything will go back to what it was before the import. 

How can I remove all the imported Shopify products? 
Disconnect the integration and choose to remove all imported products. You can redo the setup again when you’re ready. 

I have many duplicated products after the import. How do I fix that? 
If you have the same or similar products in Shopify and Point of Sale before the import, you’ll get duplicates. Disconnect the integrations and choose to remove the products imported from Shopify. Add any unique products you have in Point of Sale to Shopify and then set up the integration again, choosing the option to replace your Point of Sale product library. 

The integration says that setup is incomplete. What should I do? 
You might have missed a step. Open the integration settings to finish the setup.

Can I export products from Point of Sale to Shopify? 
No, we don’t support this at the moment. 

Can I connect multiple Point of Sale Systems to my Shopify store? / Can I connect multiple Shopify stores to my Point of Sale Systems? 
You can only connect one Point of Sale to one Shopify store. 

What is the difference between replacing and adding products? 
If you choose to replace your product library, the products in your Point of Sale library will be overwritten with the products you import from Shopify. If you add products, the products from your Shopify library are added to the products in your Point of Sale library. Avoid creating duplicates by using the replace option. If you tried adding and didn’t like the result, disconnect and do it again by replacing instead. 

Which products are imported? 
All your products or a selected collection from Shopify are added. However, only the inventory levels from your default location on Shopify are imported and synced. 

Why can’t I import products with prices/How can I import products with prices? 
Your Shopify store needs to have the same currency as your Point of Sale store if you want to import prices. If they aren’t the same, all prices are set to 0 in Point of Sale on import and you should change them there. 

What product information will and will not be imported and synced?   

*Price import only possible if both platforms have the same currency.
**Inventory imported only if tracked in Shopify.

Managing product data 

How is my tax handled? 
PayPal Point of Sale assigns the default tax rate in your Point of Sale store to all products imported from Shopify. If you sell products with different tax rates, please make sure to update their tax once the import is complete. Changes you make in Shopify or Point of Sale to tax are never overwritten or synced; it’s not part of the integration. 

What product information should I manage in Shopify? 
You can manage all your product information in Shopify as normal. However, if you change the tax of your products in Shopify, you need to do the same in Point of Sale. If you imported without price, they’ll also need to be updated in Point of Sale separately. 

What product information should I manage in Point of Sale? 
We recommend that you manage all of the product information imported from Shopify, in Shopify. The exceptions are edits to tax, product availability and price (if you imported your products without price). Whenever you add a new product in Shopify, you need to change the tax if that differs, and price if you imported without price, in Point of Sale. 

How do I add a product that I don’t want to sell through Shopify? 
Add the product in Point of Sale and it will not be synced to Shopify. 

What happens if I add a new product in Point of Sale? 
Adding a new product in Point of Sale won’t add the product to Shopify, so we recommend adding new products in Shopify while using this integration. 

What happens if I update a product in Point of Sale? 
Any product updates made in Point of Sale won’t update your Shopify store. This applies to all products, whether they’re imported from Shopify or not. The change you made in Point of Sale will also be overwritten the next time you update the product in Shopify. 

What happens if I update a product in Shopify? 
Updating a product in Shopify will automatically update the product in Point of Sale. 

I’ve updated my product in Shopify. When will I see the changes appear in Point of Sale? 
Changes made in Shopify will update in Point of Sale almost immediately. 

Some of my products haven’t appeared in my library, what can I do? 
Find the product in Shopify and make a small edit (such as the name) to start the sync again, then check your Point of Sale library to see if the product has appeared. 

How do I know which products are imported from Shopify? 
If you try to edit a product on your Point of Sale App or in your Point of Sale online, a banner warning message will appear reminding you to edit the product in Shopify. 

Managing inventory and sales 

Can I disable inventory tracking? 
No. With this integration, the inventory is always synced between platforms. 

If I sell in Shopify, is the inventory updated in Point of Sale? 
Yes. An order in Shopify will update the inventory number in Point of Sale.

If I sell in Point of Sale, is the inventory updated in Shopify? 
Yes. A sale or refund in Point of Sale will update the inventory number in Shopify. 

What happens if I manually update the inventory in Shopify/ Point of Sale? 
Regardless of where you update your inventory, the update is reflected in the other platform. 

How does the integration manage multiple inventory locations from Shopify? 
Currently, only your default location is synced. 

Will Shopify take a percentage fee of the sales made in Point of Sale? 
No. Sales made in Point of Sale will only update your inventory in Shopify. It is not considered a sale.