How do I issue a refund to close a dispute?

You can refund the entire amount of a transaction or portions of it. The default refund period is 180 days from the transaction date.

Here’s how to issue a full refund:

  1. Go to the Resolution Center.
  2. Select Open Cases and find the transaction.
  3. Click the Case ID in the Case column.
  4. Click Issue a full refund on the case details page.

Issuing a full refund automatically closes a dispute.

If you refund a payment for goods or services, there are no fees to issue the refund, but the fees you originally paid as the seller are not returned to you. The amount of the refunded payment will be deducted from your PayPal account.
 
If your PayPal account balance does not have enough money in it, the entire refund will be issued from the primary bank account linked to your PayPal account.

You can also offer a partial refund for your dispute. Here’s how:  

  1. Go to the Resolution Center.
  2. Select Open Cases from the list and find the transaction.
  3. Click the Case ID under the Case column.
  4. Click Offer a partial refund on the case details page.
  5. Enter the amount you want to offer and click Calculate to figure out the net refund amount and fee refund.
  6. Click Offer refund

To learn more about our transaction fees, click Fees at the bottom of any PayPal page.

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