How do I issue a full or partial refund?

You can issue a full or partial refund up to 180 days after you receive a payment as long as its status is "Completed," "Pending," or "Cleared." Refunds cannot be issued through the PayPal mobile app.

Here's how to refund a payment:

  1. Click Activity at the top of the page.
  2. Select the payment you want to refund.
  3. Click Refund this payment.
  4. Under "Total Refund Amount," enter the amount you want to refund (you may have the option to refund a partial amount of the payment), and then click Issue Refund (you'll be directed to a page confirming that your refund has been sent).

If you fully or partially refund a transaction to a buyer or a donation to a donor, there are no fees to make the refund, but the fees you originally paid as the seller will not be returned to you.
 

Note:

  • If the transaction only allows for a full instead of partial refund, it's likely the buyer used a coupon or gift certificate. When coupons are applied to transactions, full refunds are the only option. If you'll only provide a partial refund for such transaction, you can initiate a new payment on the Send & Request page to send your buyer the refund amount that you've agreed upon.
  • If you have a balance with PayPal or you have money waiting that you haven’t accepted yet, the refund is paid from it. If you don’t have a balance or money waiting to be accepted, the entire refund will be issued from the primary bank account linked to your PayPal account.
  • You can only issue full refunds on personal payments.

To learn more about the transaction fees, click Fees at the bottom of any PayPal page.