How do I escalate a dispute to a claim?
If you're unable to settle your dispute, you can escalate it to PayPal. By escalating it to PayPal, you’re asking us to investigate it and decide the outcome.
Here’s how to escalate a dispute
- Go to your Resolution Center. (The Resolution Center is only accessible on a web browser, not the PayPal app.)
- Click View next to the dispute you want to escalate.
- Click Escalate to PayPal at the bottom of the page.
- Add any relevant information for escalating the dispute and click Submit.
- Click Submit.
To escalate a dispute, we often require that at least 7 days have passed since the payment date.
A dispute will automatically close after 20 days unless it’s been escalated.