Why is the payment I sent pending? Can I cancel it?

If a payment you sent is pending or unclaimed, it means the recipient hasn’t received or hasn’t accepted the payment yet.  

A payment will be pending or unclaimed if:

  • It was sent to an email address or phone number that isn’t registered to a verified PayPal account. In this case, you’ll be able to cancel the payment. Go to your Activity, find the payment and hit Cancel.
  • The recipient has opted not to automatically accept some payments. These could be payments not in their preferred currency, or from buyers with unconfirmed addresses. In these cases, the option to cancel the payment won’t be available in your Activity. The recipient needs to accept or deny the payment.

We automatically cancel pending or unclaimed payments after 30 days and send the money back to its original source. Refunds to bank accounts may take up to 5 days, while refunds to credit or debit cards may take up to 30 days.