How can I appeal PayPal’s decision on my case?

The decision at the end of a claim is typically final and can only be appealed if new information is provided.

Appeals are generally denied for the following reasons:

• Either party is dissatisfied with the decision, but does not provide new information.
• Either party requests an explanation for why the claim was denied.
• The seller disagrees with the decision to allow a return or not to require one.
• An item verified as inauthentic is returned in a damaged condition.
• The seller reports the same damage or issue upon return that the buyer initially claimed.
• Either party fails to respond to requests within the given timeframe.
• The claim has already been appealed twice, and the appeal decision does not contain new information or errors.

If you are a buyer and need to discuss options for appealing a claim's outcome, you should contact customer support.

Sellers or merchants who wish to appeal a claim can do so in the Resolution Center within 10 days of the case closing.

Here’s how to appeal the decision of a case:

1. Go to the Resolution Center.
2. Go to the closed cases tab or search for the case.
3. Open the case you want to appeal and click Appeal Outcome.