How do I contact PayPal customer service?

Contact Us

The quickest way to reach us is to use the PayPal Assistant chat button on this page. Just tap or click to get started. The PayPal Assistant can answer questions right away or connect you to a live agent by chat or phone.

To contact us on the website: 

1. Go to our Contact Us page. 
2. Describe your reason for contacting to the PayPal Assistant, or select the topic that best fits your situation on the Contact Us page.
3. You'll be offered our available support options, which may include live chat or the option to call us. 

To contact us on the PayPal app: 

1. Tap your profile photo. 
2. Choose Help. 
3. Choose the issue that most closely matches your reason for contacting us. 
4. If the information you’re shown doesn't answer your question, scroll down. Depending on the issue, you'll see an option to message us, call us, or use the PayPal chatbot.

Support is available every day from 6AM – 6PM PST.

Message Center

Are you looking for an old conversation? If so, you'll find it in your Message Center. Here you can find your chat history or start a new conversation. 

To find the Message Center on the PayPal app, tap your Profile Photo, and then tap Message Center.