The PayPal app can provide live shipping updates for your purchases so you know where your packages are and when they’ll arrive.

With Package tracking, you can

• Track packages automatically and manually, whether or not you bought them with PayPal.
• Track packages shipped worldwide, from the biggest online stores to the small shops you love.

Where can I find the Package tracking feature?
It’s in the PayPal app. If you have the app, head to your Activity and tap the Package tracking link at the top of the screen. If you don’t have it, here’s a link to the PayPal app.

How can I track packages automatically?
All you need to do is link your Gmail to Package tracking – just make sure it’s the one where you get your shopping emails and order confirmations.

How does automatic Package tracking work?
Essentially, Package tracking acts as your shopping assistant. It will check your inbox for shopping and shipping updates, so you don’t have to. It finds packages and organizes them for you into a list with live updates. Plus, you’ll get notifications along the way letting you know what’s up with your packages and when they should arrive.

If I link my Gmail to Package tracking, how does PayPal respect my privacy?
Your privacy is always important to us. We will only check your Gmail for shopping-related emails to help you track packages. Your other messages are not our business; we will never read, use, or save that information.

Check out this article for more information on how Package tracking follows the Google API Services User Data Policy for linked Gmail accounts.

And remember, you can unlink your Gmail at any time in your Package tracking or PayPal app settings.

How do I track packages manually?
Enter the tracking number and carrier, and we’ll provide live updates. Only know the tracking number? No problem, we can suggest pages for you.

What’s the difference between the “In Progress” and the “Delivered” lists?
Packages shown in the In Progress tab are still on the way. The Delivered tab shows what’s arrived and when it was delivered – think of it as a history of past packages.

What do “Prepping,” “Shipped,” “Out for delivery,” and “Delivered” means?
These statuses reflect the latest info we have from the carrier.

• Prepping – The seller created a shipping label and is ready to send your items.
• Shipped – The carrier has your package, and your items are now on the way.
• Out for delivery – Your items are likely on a delivery truck and are close to arriving.
• Delivered – Your package has arrived.

Please note: when it comes to shipping packages, things are constantly moving, so these definitions may not reflect precisely what is going on with your package at any given moment.

Is Package tracking only for PayPal purchases?
No, this feature is designed to help you track your packages in one easy place, including things you purchased with or without PayPal.

Will my PayPal purchases get package tracking automatically?
You may get package tracking for some things you buy with PayPal, but not everything just yet. Over time, you’ll notice that more of the things you buy with PayPal come with package tracking.

Are there any packages I can’t track?
As long as it’s shipped with a tracking number from a carrier, we can help you track it. Sometimes online stores like Walmart and Amazon don’t provide tracking numbers for specific packages, so you won’t see them in our app.

Want more information about PayPal Package tracking? Here are some more articles that may be helpful:
Does PayPal provide package tracking?
What if there’s an issue with one of my packages?

The PayPal app can provide live shipping updates for your purchases so you know where your packages are and when they’ll arrive.

With Package tracking, you can:

• Track packages automatically and manually, whether or not you bought them with PayPal.
  
• Track packages shipped worldwide, from the biggest online stores to the small shops you love.

Where can I find the Package tracking feature?

It’s in the PayPal app. If you have the app, head to your Activity and tap the Package tracking link at the top of the screen. 

How can I track packages automatically?

All you need to do is link your Gmail to Package tracking – just make sure it’s the one where you get your shopping emails and order confirmations.

How does automatic Package tracking work?

Essentially, Package tracking acts as your shopping assistant. It will check your inbox for shopping and shipping updates, so you don’t have to. It finds packages and organizes them for you into a list with live updates. Plus, you’ll get notifications along the way letting you know what’s up with your packages and when they should arrive.

If I link my Gmail to Package tracking, how does PayPal respect my privacy?

Your privacy is always important to us. We will only check your Gmail for shopping-related emails to help you track packages. Your other messages are not our business; we will never read, use, or save that information.

Check out this article for more information on how Package tracking follows the Google API Services User Data Policy for linked Gmail accounts.

And remember, you can unlink your Gmail anytime in your Package tracking or Privacy settings in the PayPal app.

How do I track packages manually?

Enter the tracking number and carrier, and we’ll provide live updates. Only know the tracking number? No problem, we can suggest pages for you.

What’s the difference between the “In Progress” and the “Delivered” lists?

Packages shown in the In Progress tab are still on the way. The Delivered tab shows what’s arrived and when it was delivered – think of it as a history of past packages.

What do “Prepping,” “Shipped,” “Out for delivery,” and “Delivered” means?

These statuses reflect the latest info we have from the carrier:

• Prepping – The seller created a shipping label and is ready to send your items.
• Shipped – The carrier has your package, and your items are now on the way.
• Out for delivery – Your items are likely on a delivery truck and are close to arriving.
• Delivered – Your package has arrived.

Please note: when it comes to shipping packages, things are constantly moving, so these definitions may not reflect precisely what is going on with your package at any given moment.

Is Package tracking only for PayPal purchases?

No, this feature is designed to help you track your packages in one easy place, including things you purchased with or without PayPal.

Will my PayPal purchases get Package tracking automatically?

You may get package tracking for some things you buy with PayPal, but not everything just yet. Over time, you’ll notice that more of the things you buy with PayPal come with package tracking.

Are there any packages I can’t track?

As long as it’s shipped with a tracking number from a carrier, we can help you track it. Sometimes online stores like Walmart and Amazon don’t provide tracking numbers for specific packages, so you won’t see them in our PayPal app.