<section><p>The <a href="https://www.paypal.com/digital-wallet" target="_blank">PayPal app</a> includes a package tracking feature that offers live shipping updates for things you buy with or without PayPal. Package tracking checks directly with the carriers that deliver your packages and passes the info to you so you can track your packages in one place.</p><p>If there’s a delay or other issue with a package, we’ll update you as quickly as possible. We’ll also equip you with the tracking number, a link to the carrier, and other details that may help you resolve the issue.</p></section><section><h3>For shipping issues like delays, whom should I contact?</h3></section><section><p>The best place to start is the carrier. While we try to provide updates, info, and links to the carrier when there’s an issue, we, unfortunately, can’t control the carriers or talk to them on your behalf.</p><p><strong>A quick tip</strong>:&nbsp;Tap on your package on the Package tracking screen to view more details about your package’s current location and any recent updates. Then, you can also tap on the tracking number (when available) to go to the carrier site for further details or to check on a possible issue. </p></section><section><p><strong>To&nbsp;view tracking details and check for issues:&nbsp;</strong> </p><ol><li>Go to the&nbsp;<strong>Me</strong>&nbsp;tab&nbsp;&nbsp; </li><li>Tap&nbsp;<strong>Activity</strong>&nbsp;&nbsp; </li><li>Tap the package you want to check.</li></ol></section><section><h3>Whom should I contact if items are missing or significantly different than how they were described?</h3></section><section><p>We recommend trying the merchant first. They may have options ready to resolve common issues with items and orders.</p><p>If you need further assistance, we can help. Remember, Package tracking can track the delivery of things you buy with or without PayPal. If the items were purchased using PayPal, they might be eligible for <a href="https://www.paypal.com/legalhub/useragreement-full#purchase-protection" target="_blank">Purchase Protection</a>. Visit <a href="https://www.paypal.com/us/cshelp/article/how-do-i-open-a-dispute-with-a-seller-HELP160" target="_blank">How to file a dispute</a> for more information.</p></section><section><h3>Is something wrong if packages in my list appear as the store URL or a tracking number?</h3></section><section><p>Not necessarily. If it’s an automatically tracked package, sometimes the store name may not be available to us. In that situation, we’ll show the store URL or tracking number to help you identify the package.</p><p>If you added a package manually but didn’t include a nickname, it will be named based on the carrier and tracking number.</p></section><section><h3>Are there any packages I can’t track?</h3></section><section><p>As long as it’s shipped with a tracking number from a carrier, we can help you track it. Sometimes, stores and sellers don’t provide tracking numbers for certain packages, so you won’t see them in our app.</p></section>

What if there’s an issue with one of my packages?

Disputes and Limitations/Disputes and Claims

<section><p><strong>To&nbsp;view tracking details and check for issues:&nbsp;</strong> </p><ol><li>Go to the&nbsp;<strong>Me</strong>&nbsp;tab&nbsp;&nbsp; </li><li>Tap&nbsp;<strong>Activity</strong>&nbsp;&nbsp; </li><li>Tap the package you want to check.</li></ol></section>

PayPal app's package tracking feature provides real-time shipping updates by checking directly with carriers for items purchased with or without PayPal.

What if there’s an issue with one of my packages? | PayPal US

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