How do I cancel a PayPal order or authorization?

If you need to cancel a PayPal order or authorization on your account, please contact the seller directly. An order or authorization is an agreement between you and the seller to purchase an item for a set amount, and PayPal doesn't have the ability to cancel that agreement.


To find the seller's contact information:

  1. Click Activity at the top of the page.
  2. Click the transaction in your list of recent transactions.
On the "Transaction Details" page, you’ll see the seller’s name, email, and, if available, the seller’s customer service phone number.

Note:
  • Orders and authorizations typically expire in 30 days.
  • Authorizations can also be placed for a future purchase, for example a hotel stay or reservation. This type of authorization would not be processed until you arrive.

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