Home
  • Payments and Transfers
  • Disputes and Limitations
  • My Account
  • My Wallet
  • Login & Security
  • Seller Tools

What should I do if I'm locked out of my account?

Here’s how to find our phone number:

  1. Go to Contact Us.
  2. Choose Call Us near the bottom of the page.
  3. Click call us as a guest to see our phone details.

If your account is locked, we usually need some information about your account or recent payments. Please call us and have the following information available to confirm you own the account:

  • Your telephone number.
  • A statement for the credit card or bank account linked to PayPal.
  • The email address you used to register with PayPal.

If you’ve tried to reset your password and are still unable to log in, please get in touch with us.

Here’s how to find our phone number:

  1. Go to Contact Us.
  2. Choose Call Us near the bottom of the page.
  3. Click Call us as a guest to see our phone details.

If your account is locked, we usually need some information about your account or recent payments. Please call us and have the following information available to confirm that you own the account:

  • Your telephone number
  • A statement for the credit card or bank account linked to PayPal
  • The email address you used to register with PayPal

Was this article helpful?

More ways we can help

How are we doing?
Take our survey

We use cookies to improve your experience on our site. May we use marketing cookies to show you personalized ads? Manage all cookies