The Resolution Center is located on the PayPal website and is used for reporting issues with a transaction, resolving limitations, and reporting unauthorized activity.
What is the Resolution Center?
You can do the following things in the Resolution Center:
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What is the Message Center?What is the Message Center? PayPal has created a Message Center for its customers, like most financial institutions and eBay provide. The Message Center gives PayPal the ability to communicate with you within the framework of a new mailbox inside your PayPal account. It also provides you with a way How do I check the status of my dispute or claim?If you're still communicating with the seller and have not escalated your dispute to a claim, you can check for any new dispute messages in the Resolution Center. You can check status of a claim PayPal is investigating in the Resolution Center. Go to the Resolution Center. Select How do I respond to a PayPal dispute filed by my buyer?You can communicate directly with your buyer through a message board in the dispute case. Here's how to respond to a dispute: Go to Resolution Center. Click View under "Action" next to your case. Respond to the buyer and enter any relevant information (such as tracking information), and then click Send. What's I didn't receive the item I purchased or it's different from the description. How do I report the problem?If you have trouble with a purchase, you can communicate directly with your seller by opening a dispute in our Resolution Center. You have 180 days from the transaction date to initiate a dispute on a transaction. If you purchased the item on eBay, use the eBay Resolution Center. If How do I report an unauthorized PayPal Credit transaction?If you notice a PayPal Credit transaction that you didn’t authorize, let us know right away through our Resolution Center. Some charges may appear unfamiliar but are legitimate and authorized, learn more. If you’ve reviewed the transaction but still don’t recognize it, please file a dispute through our How do I escalate a dispute to a claim?If you’re unable to resolve your dispute, you can ask us to investigate by escalating the dispute to a claim. We will review the case and decide the outcome (usually within 30 days or less). You can escalate to a claim any time within 20 calendar days from the How do I report potential fraud to PayPal?It’s extremely important to report any suspected instances of fraud. If you think your account has been compromised change your password and update your security questions right away to protect your account (we may limit what you can do on your account until you do so). Here are How do I remove a limitation from my account?Before you start If your account is limited, it means that you won’t be able to do certain things with your PayPal account. For example, you might not be able to send or withdraw money. Learn more about limitations. Usually, we ask you to complete one or more tasks How do I report unauthorized PayPal account activity?If you notice a transaction that you didn’t authorize, let us know right away in the Resolution Center. Some charges may appear unfamiliar but are legitimate and authorized, learn more. Go to the Resolution Center. Click Report a Problem. Click the transaction you want to report and click How do I dispute a PayPal Credit purchase?Before disputing a PayPal Credit purchase, we recommend attempting to resolve the issue with the merchant. If you aren’t able to do so, you have the following options to submit a dispute: Dispute with PayPal through the Resolution Center. (deep link) Dispute directly through PayPal Credit. If you How do I provide additional information or evidence to help resolve a dispute or claim?If you received an email asking you to provide additional information you can upload your information to the Resolution Center. If you don't see the upload button in the Resolution Center then you won't be able to upload additional information at this time. You can always send a How do I accept or deny a partial refund?You can accept or deny a partial refund in the Resolution Center. Go to the Resolution Center. Open cases from the list. Click Resolve next to your case. Accept the seller's refund offer or suggest a different amount. Click Submit. As soon as a seller initiates a partial refund, How long will it take to restore my account access?The time it takes depends on your specific case. For the most accurate estimate, please consult any emails we sent you about your limitation. To view the status of your limitation, log in to your PayPal account and click Resolution Center at the top of the page. You I want a refund. How do refunds work?If you changed your mind on a purchase or made a mistake you can cancel the payment or ask your seller or merchant for a refund. If you’re unhappy with your purchase or you haven’t received it, you can also communicate directly with your seller in our Resolution Does PayPal cover my purchase if there's a problem?When buyers pay with PayPal on any website, PayPal Purchase Protection covers them in case there is a problem. If an item doesn’t arrive or is significantly not as described, we will help buyers get a full refund. To qualify for PayPal Purchase Protection: Use PayPal to complete My payment is on hold due to an open dispute, claim, or chargeback. Why?When a dispute, claim, or chargeback is open, the funds will be held in the seller's account and will not be available for use. The funds cannot be withdrawn and will be considered "disputed" until the dispute, claim, or chargeback is resolved. This ensures that the funds are What is One Touch and how do I use it?What is One TouchTM? One Touch allows you to complete purchases faster while still keeping your financial information secure. When you log into PayPal, with your mobile phone or from a desktop, tablet or laptop you can choose to stay logged-in for easier, faster checkout across all eligible What is Pay After Delivery?Pay After Delivery will no longer be available in the United States after April 18th 2018. Discontinuation of Pay after Delivery in the United States Q: When will I no longer be able to use Pay After Delivery? A: Pay After Delivery will no longer be available in How do I report a billing issue?If you identify a billing issue with a transaction on your account, we encourage you to report it in our Resolution Center as soon as possible. Some examples of billing issues include: You returned an item to a seller or cancelled a transaction with a
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