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I forgot my password. How do I reset it?

Here's how to reset your password by text:
  1. Go to www.paypal.com.
  2. Click Log In at the top of the page.
  3. Click Having trouble logging in? (*do NOT close out of this window or you'll need to restart the password reset process.)
  4. Type the email address you use for PayPal and click Next.
  5. Select Receive a text so we can confirm this is your account, and click Next.
  6. Enter the 6-digit security code we sent to your mobile and click Next.
  7. Create a new password (type it twice) and click Update.
Go to the password reset page now.
  
Here's how to reset your password by email:
  1. Go to www.paypal.com.
  2. Click Log In at the top of the page.
  3. Click Having trouble logging in? (*do NOT close out of this window or you'll need to restart the password reset process.)
  4. Type the email address you use for PayPal and click Next.
  5. Select Receive an email so we can confirm this is your account, and click Next.
  6. Enter the 6-digit security code we sent to your email (you may need to check or junk or spam folder) and click Continue.
  7. Select another way of confirming it's you, and click Next.
  8. After going through this last security check, create a new password (type it twice) and click Update.
Go to the password reset page now.

Here's how to reset your password by phone:
  1. Go to www.paypal.com.
  2. Click Log In at the top of the page.
  3. Click Having trouble logging in? (*do NOT close out of this window or you'll need to restart the password reset process.)
  4. Type the email address you use for PayPal and click Next.
  5. Select Have us call you so we can confirm this is your account, and click Next.
  6. You will see a code on the next screen. Use it when you get our call. 
  7. Create a new password (type it twice) and click Update.
Go to the password reset page now.

If your password is entered incorrectly too many times, please call us at 1-888-221-1161, Mon-Fri 5:00 AM to 10:00 PM PT and Sat-Sun 6:00 AM to 8:00 PM PT to reset it.
  1. We'll give you a 5-digit code, then send you an email.
  2. Click the link in the email.
  3. Enter the 5-digit code we gave you.
  4. Create a new password and select 2 security questions.
If you’re still having trouble logging in, you may just need to clear your cache and cookies from your Internet browser. If you need help doing this, go to your browser's support page, or do a web search with "How do I clear cache and cookies in (Your Internet browser name and version, for example, Internet Explorer 11)?"

***Note: your PayPal password should be 8-20 characters long and include at least one number or symbol (like !@#$%^).
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